At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for talented individuals to join our team as Customer Support Representatives for our Intuit TurboTax remote program. As a Customer Support Representative, you'll play a critical role in providing exceptional customer experiences, navigating software, and resolving issues for our clients. If you're passionate about delivering top-notch service, have a knack for problem-solving, and enjoy working in a dynamic environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the tech industry. With a strong commitment to customer satisfaction, we strive to create an exceptional experience for our clients and their customers. Our team is dedicated to delivering high-quality services, and we're looking for like-minded individuals to join our ranks.
**Why Join arenaflex?**
As an arenaflex team member, you'll enjoy a range of benefits, including:
* **Flexibility**: Create your own schedule and work from the comfort of your own home.
* **Variety**: Gain experience in different industries and expand your skillset.
* **Supportive environment**: Our team is dedicated to helping you succeed and providing exceptional customer service.
* **Opportunities for growth**: Develop your skills and advance your career with arenaflex.
**Job Summary**
As a Customer Support Representative for our Intuit TurboTax remote program, you'll provide exceptional customer experiences, navigate software, and resolve issues for our clients. You'll work independently, using your critical thinking and problem-solving skills to resolve complex issues and provide empathetic support to our clients.
**Key Responsibilities**
* Provide exceptional customer experiences via phone, chat, and/or video chat.
* Navigate software and resolve issues related to software navigation and locating previous tax returns and amendments.
* Utilize critical thinking and problem-solving skills to resolve complex issues.
* Escalate issues as necessary to ensure timely resolution.
* Maintain a professional demeanor and communicate with a friendly tone.
**Schedule**
* This seasonal contract runs through April 15th, 2024.
* Flexible schedule opportunities – you create your own schedule!
* Schedule available hours between 7 am and 11 pm CST, Monday – Sunday.
* Weekday and weekend options.
**Compensation**
* Earn up to $19 per hour.
* Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times.
* Peak rates apply January – April.
**Required Skills**
* Sincere desire to assist the customer.
* Tech savvy and avid computer user.
* Ability to multi-task and navigate multiple systems.
* Communicate with a friendly tone and professional demeanor.
**Technology & Equipment Requirements**
* Personal computer (no tablet).
* Broadband internet connection, recommended at least 10 MBPS.
* Wired internet connection (no wi-fi or mobile internet).
* Windows 10 or Windows 11 operating system.
* Valid antivirus software installed, running and up to date.
* USB headset with microphone.
* A webcam will be loaned to each contractor to be used for the duration of the contract.
**Work Environment Requirements**
* Quiet, uninterrupted space.
* Organized desk area.
* Professional appearance (if on camera).
**Important Information**
* Contractors must reside in and work from the United States (except CA, NY, PA, WA) on this client program.
* Contractors must successfully pass a criminal background check.
* The relationship between you and arenaflex is a contractual relationship. You will remain an independent contractor for the duration of this program assignment.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you!
**Join Our Team!**
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. We're excited to welcome talented individuals like you to our team!