Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a highly motivated and customer-focused Customer Support Associate to join our team of talented professionals working from the comfort of their own homes in Manhattan, KS.
**About arenaflex**
arenaflex is a leading innovative customer contact center that offers a unique blend of fun, laid-back culture and opportunities for personal and professional growth. We're a company that values our employees and provides a supportive environment where everyone can thrive. Our mission is to deliver exceptional customer experiences that exceed our clients' expectations, and we're looking for talented individuals like you to help us achieve this goal.
**Job Description**
As a Customer Support Associate at arenaflex, you will be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. This may include appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. You will work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!
**Key Responsibilities:**
* Qualify callers for programs, products, or services offered by our clients through outbound and inbound calls
* Provide exceptional customer service and support to callers
* Meet or exceed performance metrics and targets
* Work collaboratively with colleagues to achieve team goals and objectives
* Participate in ongoing training and development to improve skills and knowledge
* Maintain accurate and up-to-date records of customer interactions
**Requirements:**
* High School Diploma or GED is required
* Great verbal and written communication skills
* Working knowledge of Windows-based operating systems, including Google Chrome
* Ability to demonstrate product knowledge once nesting period is complete
* Ability to adapt in a fast-changing environment
* Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
+ Operating System: Windows 10 (32-bit / 64-bit) or higher
+ RAM: 8GB or more
* Webcam
* High-speed internet access with download speed of at least 100 and upload speed of at least 10
* Must have a desk/workstation in a quiet workspace
* Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
**Benefits:**
* Remote work
* Remote training
* For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected
+ 401(k) after 90-day probationary period if elected
+ PTO after 6 months of employment
**What We Offer:**
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
* Opportunities for career growth and advancement
* Collaborative and supportive work environment
* Ongoing training and development to improve skills and knowledge
* Recognition and rewards for outstanding performance
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application online through the link below. We can't wait to hear from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment where everyone can thrive.