At arenaflex, we're revolutionizing the way the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Our rapidly growing global organization is passionate about empowering the world's leading companies with training in the latest technologies used to develop powerful new products and services. We're now seeking an experienced Customer Success Manager, Team Lead to join our North American team and help us achieve our mission of forging futures in tech through radical talent transformation in digital technologies.
**About arenaflex**
arenaflex is a cutting-edge online learning platform that offers a unique and immersive experience, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing, and more. As an arenaflex team member, you'll be part of a dynamic and innovative organization that's committed to creating economic empowerment and a more diverse and equitable world.
**Job Summary**
We're looking for a seasoned Customer Success Manager, Team Lead who can guide our team to effectively shape early-stage qualification activity, demonstrate value with the metrics clients care about, build champions outside of our install base, and develop deep ongoing customer relationships to maximize learner engagement and satisfaction. If you're a customer-obsessed leader with a proven track record of providing highly-professional, value-based service to executives and managers at Fortune 1,000 companies, we want to hear from you!
**Key Responsibilities**
As a Customer Success Manager, Team Lead at arenaflex, you'll be responsible for:
* Empathizing with every aspect of the customer experience, putting customers' needs first
* Guiding and coaching your team, customer executives, managers, and employees with a dedicated customer success process
* Maintaining high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates
* Coaching customers to be product experts and train their teams on arenaflex methodologies so they become increasingly self-sufficient
* Identifying common customer challenges and actively suggesting better solutions
* Partnering with arenaflex's Sales team to help them be more effective
* Partnering closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
* Crafting customer on-boarding assets, adapting existing customer on-boarding assets, and working with product marketing to refine existing and create new on-boarding assets
* Helping drive customer references and case studies
**What We Value**
To succeed in this role, you'll need to possess the following qualities and experience:
* 2+ years of leadership experience managing an enterprise-level Customer Success team
* 4+ years of experience in a customer-facing customer success, account management, or strategic consulting organization. Software or education experience is a benefit
* EdTech background strongly preferred
* Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
* A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
* Strong interpersonal skills and experience building internal and external relationships
* Consistent track record of highly-professional customer service in a fast-paced, dynamic environment
* Diplomacy, tact, and poise under pressure when working through customer issues
* Fluency in both English (written and verbal) is required
**What We Offer**
As a Customer Success Manager, Team Lead at arenaflex, you'll enjoy a range of benefits, including:
* Competitive salary and bonus structure
* Comprehensive health, dental, and vision insurance
* 401(k) matching program
* Flexible work arrangements, including remote work options
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
**Why arenaflex?**
At arenaflex, we're passionate about creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all arenaflex team members are the driver of our success. We're committed to building a workplace that's inclusive, respectful, and supportive of all individuals, regardless of their background, identity, or experience.
**How to Apply**
If you're a motivated and experienced Customer Success Manager, Team Lead who's passionate about driving customer loyalty and growth, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about your qualifications!
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity employer. We're committed to creating a workplace that's inclusive, respectful, and supportive of all individuals, regardless of their background, identity, or experience. We welcome applications from all qualified candidates and encourage diversity and inclusion in our hiring process.
**Note**
arenaflex is an Equal Employment Opportunity employer. We're committed to creating a workplace that's inclusive, respectful, and supportive of all individuals, regardless of their background, identity, or experience. We welcome applications from all qualified candidates and encourage diversity and inclusion in our hiring process.