**Join arenaflex, a leading global SaaS Proptech company, as we revolutionise the real estate industry with innovative solutions that streamline workflows, enhance customer experiences, and drive business growth.**
**About arenaflex**
arenaflex is a pioneering force in the Proptech industry, empowering property professionals with cutting-edge technology that transforms how landlords digitise their buildings. Our mission is to create vibrant, productive, and exciting places to work, and we're committed to delivering exceptional customer experiences that drive business growth. With a global presence and a team of over 100 staff, our app lives in 800+ buildings worldwide, including many of the world's most recognisable skyscrapers and campuses.
**The Role**
We're seeking an experienced and dynamic Customer Success Manager (CSM) to join our US-based team. As a CSM at arenaflex, you'll play a pivotal role in ensuring our customers maximise the value of our Proptech solutions. You'll work closely with our diverse US portfolio of clients, helping them achieve their business objectives and forging strong, long-lasting relationships.
**Key Responsibilities**
* **Client Launch**: Support new client launches, ensuring a great first experience using arenaflex's products and high initial registrations and user engagement.
* **Account Management**: Develop and maintain relationships with a portfolio of key clients, understanding their unique needs and business objectives, and working closely with them to unlock the full potential of our products.
* **Product Expertise**: Become an expert on our Proptech solutions and guide clients in utilising these tools effectively, translating their needs into actionable solutions.
* **Client Training**: Provide training sessions and workshops to clients, both in person and virtually, ensuring they are proficient in using our products and can independently leverage the full suite of features.
* **Proactive Support**: Monitor client usage, analyse product adoption data, and proactively identify opportunities to enhance their experience and drive ongoing value.
* **Issue Resolution**: Act as a point of contact for client inquiries and coordinate with cross-functional teams to resolve issues promptly, ensuring client satisfaction.
* **Renewal and Upselling**: Collaborate with Account Managers to ensure client renewals and identify upselling opportunities to expand product adoption.
* **Feedback and Improvement**: Gather client feedback and communicate it to our product development teams for continuous improvement.
* **Customer Advocacy**: Encourage clients to become advocates, sharing their success stories and referrals.
* **Market Awareness**: Stay updated on industry trends and market developments to better serve clients and provide strategic insights.
**Requirements**
**Is it you?**
We're on the hunt for a passionate individual who is not afraid to dream big and make those dreams a reality. The ideal candidate will possess:
* **3+ years in Customer Success, Account Management, or related roles within the technology or property industries**.
* **Fluent in English (both written and spoken), with the ability to work in a professional environment**.
* **Excellent communication, presentation, and interpersonal skills**.
* **Strong problem-solving abilities and a customer-centric mindset**.
* **Demonstrated ability to manage multiple clients and prioritise tasks effectively**.
* **Proficiency in using CRM and customer success tools**.
* **Self-motivated and results-driven**.
* **A go-getter attitude, a solutions-based approach, and enthusiasm for fostering positive relationships**.
* **If you have the initiative to take ownership of a task, embrace change, are super flexible in a fast-paced environment, and are looking to work in a small team that will challenge AND support you... let's talk**.
**Benefits**
**Our Culture**
You'll be joining a team of bright, talented, driven individuals who love to excel and deliver great work; who celebrate wins together and prioritise time to socialise and connect; an inclusive and energetic environment, with teammates who support and encourage; a space where your ideas are always welcome, and you have the trust, autonomy and freedom to own your role and make a real impact.
**What's in it for you?**
* **Opportunities to grow your career in a global company**.
* **Competitive Salary**.
* **Full access to Health & Welfare Package, Medical and Dental, and Employee Assistance Program for all health insurance scheme participants**.
* **401k matching - we match 50% of your contribution on up to 6% of your salary**.
* **Startup mentality in a global business**.
* **The ability to create lasting impressions and meaningful relationships**.
* **It's important to prioritise our well-being, which is why you get a paid wellbeing day off annually**.
* **Purchase additional vacation time - after 12 months of service**.
**Diversity & Inclusion**
As a company, we genuinely embrace diversity and inclusion on a day-to-day basis. So much so that to us, this goes without saying. For our hiring process, however, this means that all candidates are accessed based on role requirements, regardless of race, colour, religion, gender, sexual orientation, national origin or on the basis of disability. If you require assistance to be included in our process, please contact
[email protected], quoting the job title and reference number.
**How to Apply**
We move quickly, and applications close at our discretion, so if you don't want to miss out, apply today! We respect the time it takes to apply to roles, appreciate your interest in arenaflex, and will respond to all applications.