At arenaflex, we're revolutionizing the advertising ecosystem with cutting-edge technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through our software products, we deploy AI and automation to optimize investments and outcomes. Our advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. arenaflex owns and operates Prisma, the industry's trusted system of record for media management and finance, Flashtalking, the world's largest independent ad server and creative personalization platform, as well as Protected Media, the MRC-accredited ad verification solution for brand safety and fraud detection. Visit www.arenaflex.com for more information.
**Join Our Cohort of Finance Analysts**
We're excited to open this opportunity to join a cohort of Finance Analysts that will work together through onboarding and will be placed into specific roles across our Customer Success team, including Professional Services and Customer Engagement after successful completion of a comprehensive certification process.
**Responsibilities:**
As a Customer Success Finance Analyst at arenaflex, you will be instrumental in delivering a world-class customer experience with a focus on proactive engagement and fostering long-term relationships. Your key responsibilities will include:
* Developing a strong understanding of customer and corporate accounting workflows to provide guidance on current functionality and enhancements for arenaflex financial platforms and identifying opportunities for added value
* Completing a 6-month onboarding boot camp that will focus on establishing knowledge and supporting customers across Customer Success teams
* Identifying, documenting, and disseminating best practices aimed at enhancing the overall customer experience and improving customer understanding of the value offered by arenaflex software solutions
* Contributing to customer account planning by identifying opportunities for increased user adoption, determining a targeted end-user adoption strategy, and assisting with workflow questions and complex issue resolution
* Identifying customer adoption risks and demonstrating a proactive, solution-based approach to mitigate usage issues
* Documenting and tracking feature requests, including detailed requirements and needs analysis, with an ability to negotiate and manage expectations
* Working cross-functionally on product roadmap recommendations and alternative workflow solutions
* Performing needs assessments and requirements gathering to configure environments for new customer implementations and existing customer platform migrations
* Prioritizing and scheduling work activities to ensure established targets are achieved, facilitating customer meetings, and clearly and promptly communicating action items and desired outcomes for appropriate stakeholders
**Who We're Looking For:**
* Minimum 2 years of experience in a customer-facing role. Advertising technology or Software as a Service (SaaS) experience a plus
* Educational or professional experience in accounting or financial management
* Proven ability to present and explain features and workflow
* Proficiency with Excel, PowerPoint, SharePoint. Salesforce, Zendesk, Jira, Smartsheet experience a plus
* Demonstrated excellence in verbal and written communication skills, including the ability to take the lead in conversations and negotiate through challenging situations
**Why Join arenaflex?**
* Competitive total compensation, including 401(K) employer match and financial wellness seminars
* Extensive medical, dental, and vision plan – Keep your family (or just yourself!) safe and healthy
* Flexible time off – In addition to our 14 company holidays, we provide open PTO to all U.S.-based arenaflex employees. So take a sick day, vacation day, or mental health day
* Bonding Leave – After six months of employment at arenaflex, mothers and fathers, including same-sex parents, can take job-protected, paid time off to bond with their child within the first 12 months of the child’s birth or adoption
* Insurance, Pet Insurance, employer matched Health Savings Account and Flexible Spending Accounts
* Professional development – Personalized development plan created with your manager, continuous internal and external trainings, official company-wide mentorship program, professional development rewards program, management, leadership, and function-specific training for top performance, education reimbursement
* Get rewarded for demonstrating arenaflex values
* Active affinity-based groups – Form connections with similar peers in offices around the world. Groups include: Women at MO, Black Employees at arenaflex (BEMO), Pride at MO, Mi gente (Hispanic/Latinx community), AAPI at MO, Parents at MO, International Enrichment, Language Lovers, Books & Beyond, DEI in Engineering, and Mental Health & Wellness, and Caregivers United
* Wellness opportunities – Free virtual yoga and abs and glutes classes, company-paid Headspace meditation app membership, company-wide steps challenges, complimentary snacks in-office
* Bikeshare program in select offices, (Divvy and CitiBike for Chicago and New York offices)
* All of these benefits/perks are effective on the date of hire
**Salary Range:**
$65,000 - $80,000 a year
**We Welcome Your Application:**
We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!
**arenaflex's Commitment to Diversity and Inclusion:**
arenaflex recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. arenaflex is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.
**Apply Now:**