Join arenaflex, a dynamic team dedicated to elevating service and revenue excellence, and become a pivotal part of our mission to unlock the full potential of individuals and transform the frontline role. As an Experienced Customer Success Consultant, you will play a crucial role in ensuring the sustained success of our clients, driving the adoption of our proprietary technology, IN-Gauge, and maintaining a strong focus on customer retention.
**About arenaflex**
arenaflex is a global leader in optimizing frontline performance, with over 30 years of expertise and a global footprint extending across world-renowned brands in the hospitality and automotive industries. Our unique blend of artistry and science, combined with our cutting-edge technology and training, has set the benchmark in the industry. We're committed to empowering individuals and transforming the frontline role, and we're looking for exceptional talent to join our team.
**About the Role**
As a Customer Success Consultant at arenaflex, your role will be pivotal in ensuring the successful onboarding and adoption of our clients. You will be responsible for leading and facilitating the customer activation process, driving the implementation and ongoing maintenance of our proprietary technology, IN-Gauge, and promoting and supporting the adoption and utilization of our software platform. You will also be responsible for cultivating and nurturing client relationships, ensuring they receive the support necessary to achieve maximum impact.
**Key Responsibilities**
* Lead and facilitate the customer activation process, ensuring a captivating onboarding experience
* Drive the implementation and ongoing maintenance of The Foundation Framework
* Promote and support the adoption and utilization of the IN-Gauge software platform
* Commit to continuous self-led learning, always maintaining IN-Gauge ‘super user’ proficiency
* Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights
* Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge
* Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent
* Lead quarterly program reviews with key stakeholders
* Initiate conversations with internal leadership regarding upsell opportunities
* Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience
**Qualifications**
* Bachelor’s Degree is preferred, with a track record of working in a performance results-focused environment
* 2+ years of relevant experience
* Tech savvy with SaaS experience being advantageous
* Possesses exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style
* Demonstrates executive presence and the ability to influence at all levels
* Exhibits a high level of polish and poise in all interactions
* Excellent listing skills, curiosity, and resourcefulness
* Capable of compelling written and verbal communication, catering to both technical and non-technical audiences
* Proactive and capable of working autonomously
* Must show adaptability and flexibility in response to the evolving needs of the business
* Fosters collaboration among various departments to advance the company’s shared vision
**Compensation and Benefits**
* Base Salary $65,000-$70,000 + lucrative incentive plan, averaging around $15,000 annually, uncapped in growing region
* Comprehensive suite of benefits, including:
+ Employer contribution toward company-sponsored health plans
+ Dental & Vision plans offered
+ Employer-paid Short-term Disability & Employer-paid Long-term Disability
+ Employer-paid Life Insurance Policy ($100,000)
+ Employer-paid Accidental Death & Dismemberment Policy ($100,000)
+ 401K participation, with 4% Employer Matching Contribution
+ Paid Time Off and annual holiday closure
+ Parental Leave (Maternity, Paternity, and Adoption Leaves)
**Work Environment and Culture**
arenaflex is a dynamic and fast-paced environment that values innovation, collaboration, and continuous learning. Our team is passionate about unlocking the full potential of individuals and transforming the frontline role. We're committed to creating a culture that empowers individuals to grow and develop, both personally and professionally.
**Why Join arenaflex?**
* Be part of a dynamic team dedicated to elevating service and revenue excellence
* Unlock the full potential of individuals and transform the frontline role
* Work with a global leader in optimizing frontline performance
* Enjoy a comprehensive suite of benefits and a lucrative incentive plan
* Collaborate with a talented team of professionals who share your passion for innovation and excellence
**How to Apply**
If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!