At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Sales Expert, you'll be the face of our company, providing top-notch support to our customers while driving sales and revenue growth. If you're a motivated and customer-focused individual with a passion for sales, we want to hear from you!
**About arenaflex**
arenaflex is a global, digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
* Paid Training to help you succeed in your role
* Competitive Wages that reflect your value to our team
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to recharge and refocus
* Employee wellness and engagement programs to support your physical and mental well-being
**arenaflex and You**
At arenaflex, we believe that our people are our greatest asset. We're committed to creating a collaborative and engaging work environment that inspires our employees to deliver their best. As a Customer Service Sales Expert, you'll have the opportunity to interact with people from all walks of life, and no two days will be the same. You'll be empowered to take ownership of your work, make decisions, and drive results.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our employees grow and develop their skills, and we offer a range of training and development opportunities to support your career goals.
**Responsibilities**
As a Customer Service Sales Expert, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your duties will include:
* Providing customer support to customers via telephone and/or Internet, including instant message, email, and chat
* Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
* Moving customers to the appropriate Product Support Specialist for product or service-related issues
* Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
* Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources to determine how to resolve customer problems
* Escalating issues to the appropriate resource when necessary and following up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge
* Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
* Updating customer information and ensuring accurate entry of contact information
* Meeting standards of job, including quality standards, adherence to schedule, and average handle time
* Providing guidance and/or mentoring to less experienced associates
* Performing other related duties as assigned
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:
* Ability to work remotely in a virtual team environment
* Excellent customer service skills that build high levels of customer satisfaction
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Proficient in PC operation and navigation
* Demonstrates effective people skills and sensitivities when dealing with others
* Ability to work both independently and in a team environment
* Excellent communications skills, both oral and written
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Organization and work prioritization skills
**Work from Home Requirements**
To ensure a successful work-from-home experience, you'll need:
* Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
+ Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a culture of inclusion and diversity, where everyone feels welcome and valued.
**arenaflex is an Equal Opportunity Employer**
We're proud to be an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and driving sales and revenue growth, we want to hear from you!
**How to Apply**
To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!
Why arenaflex?
* Competitive compensation and benefits package
* Opportunities for career growth and development
* Collaborative and engaging work environment
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Opportunities to work with a diverse range of clients and projects
What We Offer
* Paid training and development opportunities
* Competitive compensation and benefits package
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Opportunities to work with a diverse range of clients and projects
How to Apply
To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive and diverse, where everyone feels welcome and valued.
Join Our Team
If you're passionate about delivering exceptional customer experiences and driving sales and revenue growth, we want to hear from you! Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex.