Join arenaflex, a leading interactive gaming company, as we revolutionize the gaming industry with our immersive and responsible interactive gaming experience. We're seeking a highly motivated and customer-focused Customer Service Representative to join our team and represent one of the BIGGEST Brands in Sports.
**About arenaflex**
arenaflex is an innovative and dynamic company that's pushing the boundaries of the gaming industry. Our mission is to challenge the norms and create an unparalleled interactive gaming experience that's fun, responsible, and innovative. We're committed to helping our team members grow and succeed, and we believe that hiring talented individuals who love what they do will help us win!
**Job Highlights**
* Competitive hourly rate of $18/hour
* Remote work opportunity with flexible scheduling
* Immediate openings available
* Opportunity to work with a fun and dynamic team of sports fans
* Comprehensive benefits package
* Education and conference reimbursements
* Health & Wellness reimbursement
**Job Description**
As a Customer Service Representative at arenaflex, you'll be the face and voice of our digital sportsbook operations across the country. You'll be responsible for providing exceptional customer service to our players and guests via live chat, email, and phone. You'll have the opportunity to work with and alongside fellow sports fans in an exciting and fun working environment.
**Typical Workday at arenaflex**
* Communicate with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile applications.
* Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players.
* Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand.
* For applicable properties, assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
* Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
* Answer player questions about arenaflex, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
* Follow various internal standard operating procedures to escalate issues to internal arenaflex departments and casino Property personnel.
* Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
* Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
* Deliver exceptional performance results in customer satisfaction and contact handle times.
* Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
* Maintain a strong track record for punctuality and attendance.
* Perform other duties as assigned.
**Qualification Requirements**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be at least 21 years of age.
* The position will require licensing in applicable states that arenaflex operates.
* High School diploma or College Degree required.
* Heightened sense of urgency and passion to learn new things.
* Highly developed sense of integrity and commitment to player satisfaction.
* Demonstrated passion for excellence with respect to treating and caring for players.
* Ability to type quickly and write with good grammar and punctuation.
* Strong attention to detail is a must! Must be an analytical thinker.
* Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
* Great problem-solving abilities.
* Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
* Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
* Have the ability to work some holidays and weekends.
**What We Offer**
* Competitive compensation package.
* Comprehensive benefits package.
* Education and conference reimbursements.
* Health & Wellness reimbursement.
**Why Join arenaflex?**
* We believe people work their best when they can be themselves. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued.
* We're a company that's pushing the boundaries of the gaming industry, and we're looking for talented individuals who are passionate about innovation and excellence.
* We offer a comprehensive benefits package, education and conference reimbursements, and Health & Wellness reimbursement.
* We're a company that's committed to helping our team members grow and succeed, and we offer opportunities for career growth and development.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about sports and gaming, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team.