At arenaflex, we're passionate about delivering exceptional customer experiences that drive growth and success. As a dedicated Customer Service Representative - Sales, you'll be at the forefront of our mission, providing top-notch support to our customers while driving sales and revenue growth. If you're a motivated and customer-focused individual with a passion for sales, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. Our commitment to excellence, customer satisfaction, and employee well-being is reflected in our values: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community, making us a dynamic and supportive team.
**Our Mission**
arenaflex's mission is to empower individuals and organizations through comprehensive enterprise compliance, risk management, and professional development education. We achieve this through our consultative approach, purpose-built learning management platform, and over 600 effective and engaging courses. Our goal is to ensure career success while minimizing and mitigating compliance risk.
**About Our Team**
Our team is comprised of dedicated professionals who share a passion for delivering exceptional customer experiences. We're committed to creating a supportive and inclusive work environment that fosters growth, learning, and innovation. If you're a motivated and customer-focused individual who is passionate about sales and customer service, we want to hear from you!
**Job Summary**
As a Customer Service Representative - Sales, you'll play a critical role in supporting our customers and driving sales and revenue growth. You'll be responsible for answering incoming calls and emails, providing sales support to users of our education products and services, and coordinating and executing sales tasks related to the mortgage and banking businesses.
**Essential Functions**
* Answer customer inquiries via telephone, internet, or email in a friendly and professional manner, and provide customers the requested information in a timely manner.
* Track customer inquiries using online support management systems and tools.
* Coordinate, manage, and complete outbound communication via phone or other methods to end-users to ensure timely resolution of issues.
* Work with product end users to establish and meet the business needs while abiding by our own business protocols and plan.
* Participate as needed with onboarding and training of new team members.
* Use tools and resources available to efficiently and accurately solve problems and answer questions as they relate to login credentials and the use of arenaflex's multiple websites and applications.
* Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls.
* Other duties as assigned.
**Education, Skills, and Experience**
* High School Diploma required; College Degree preferred; 2+ years related experience
* Ability to work efficiently in a high demand, team-oriented, and fast-paced environment required.
* Technical background and knowledge with focus areas on desktop support; tablet and mobile device support is a plus, but not required.
* Ability to maintain confidentiality.
* Excellent customer service skills.
* Excellent organizational, interpersonal, written and verbal communication skills.
* Must be detail-oriented and possess exceptional problem-solving and follow-up skills.
* Strong knowledge of Microsoft Office: Word, PowerPoint, Excel, and Outlook.
* Preferred knowledge of Salesforce.
* Ability to work well in a team structure, while moderately supervised.
**Key Factors**
* Supervision - This position is minimally supervised.
* External/Internal Customers - This position will require contact with clients, vendors, online users, and arenaflex.
* Confidentiality - There is access in this position to confidential company information.
* Travel - The position requires no travel.
**Physical, Demands and Work Environment**
* Continually required to sit.
* Continually required to use hands and fingers.
* Continually required to talk or hear.
* The noise level in the work environment usually is quiet.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Regular feedback and coaching
* Opportunities for career advancement and professional growth
* Access to industry-leading training and development programs
**Work Environment and Company Culture**
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is comprised of dedicated professionals who share a passion for delivering exceptional customer experiences. We're committed to creating a supportive and inclusive work environment that fosters growth, learning, and innovation.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and a range of benefits, including:
* Competitive salary
* Comprehensive health and wellness benefits
* Retirement savings plan
* Paid time off and holidays
* Access to industry-leading training and development programs
**How to Apply**
Ready to join our dynamic team? Click the link below to apply now!
**Simple Application Process**
Our application process is easy and straightforward. Simply click the link above to apply now, and we'll be in touch soon!