Join the arenaflex family and embark on a new journey of growth, learning, and adventure. As a member of the Payments and Digital Strategy team at arenaflex Credit Union, you will play a vital role in ensuring the smooth operation of daily tasks related to check processing, object processing, direct deposits, and budget transfers. If you are a detail-oriented individual with excellent customer service skills and a passion for learning, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a world-renowned airline that has been connecting people and cultures for over a century. With a global network of over 6,800 daily flights to 365 destinations, we offer our employees the opportunity to explore the world while developing their skills and advancing their careers. Our commitment to diversity, equity, and inclusion has earned us a reputation as a leader in the industry, and we are proud to be a part of the arenaflex family.
**Why You Will Love This Job**
* As a member of the Payments and Digital Strategy team, you will have the opportunity to work on a wide range of tasks, from check processing and object processing to direct deposits and budget transfers.
* You will be part of a dynamic and supportive team that is dedicated to providing exceptional customer service and ensuring the smooth operation of our financial systems.
* You will have the opportunity to develop your skills and advance your career in a fast-paced and ever-changing environment.
* You will be eligible for a range of benefits, including travel perks, health benefits, wellness programs, and a 401(k) program.
* You will be part of a diverse and inclusive team that values creativity, innovation, and teamwork.
**Key Responsibilities**
* Complete data access and balancing tasks
* Coordinate return objects with contributors, vendors, the Federal Reserve Bank, and other institutions
* Assist other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
* Work member cases/assignments
* Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
* Process mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
* Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Log, review, and make necessary GL, account changes, and/or returns
* Process Stop Pays and Check Batching
* Complete daily balancing and department closing
* Obtain information from contributors for the timely and accurate processing of international and domestic wire transfer requests
* Research and verify incoming and outgoing wire transfer information
* Communicate with the vendor to process wire transfers
* Understand and be familiar with outgoing and incoming wire transfer laws
* Deposit check returns, review member returned checks on draft changes, process member checks, verify contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**Essential Qualifications**
* High school degree or GED
* Intermediate Excel and Word experience
* Ability to work prolonged hours in aid of business needs
* Ability to exercise excellent customer service skills
* Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet time limits under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and contributors
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for interest to detail
* Ability to effectively prioritize work and meet time limits
* Ability to maintain excellent performance and attendance
**Preferred Qualifications**
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires experience
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) won through both work experience with the software or education and hands-on use of the software
**Skills and Competencies**
* Excellent customer service skills
* Ability to work in a fast-paced environment
* Ability to handle multiple responsibilities
* Ability to function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet time limits under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and contributors
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for interest to detail
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a range of training and development programs to help you advance your career and develop your skills.
* You will have the opportunity to work on a wide range of tasks and projects, from check processing and object processing to direct deposits and budget transfers.
* You will be part of a dynamic and supportive team that is dedicated to providing exceptional customer service and ensuring the smooth operation of our financial systems.
* You will have the opportunity to develop your skills and advance your career in a fast-paced and ever-changing environment.
**Work Environment and Company Culture**
* arenaflex is a dynamic and supportive team that is dedicated to providing exceptional customer service and ensuring the smooth operation of our financial systems.
* We value creativity, innovation, and teamwork, and we are committed to creating a positive and inclusive work environment.
* We offer a range of benefits, including travel perks, health benefits, wellness programs, and a 401(k) program.
* We are proud to be a part of the arenaflex family and to be a leader in the industry.
**Compensation, Perks, and Benefits**
* arenaflex offers a competitive salary and benefits package, including travel perks, health benefits, wellness programs, and a 401(k) program.
* You will have the opportunity to work on a wide range of tasks and projects, from check processing and object processing to direct deposits and budget transfers.
* You will be part of a dynamic and supportive team that is dedicated to providing exceptional customer service and ensuring the smooth operation of our financial systems.
* You will have the opportunity to develop your skills and advance your career in a fast-paced and ever-changing environment.
**Conclusion**
If you are a detail-oriented individual with excellent customer service skills and a passion for learning, we encourage you to apply for this exciting opportunity. As a member of the Payments and Digital Strategy team at arenaflex Credit Union, you will have the opportunity to work on a wide range of tasks, from check processing and object processing to direct deposits and budget transfers. You will be part of a dynamic and supportive team that is dedicated to providing exceptional customer service and ensuring the smooth operation of our financial systems. We offer a range of benefits, including travel perks, health benefits, wellness programs, and a 401(k) program. Apply now to join the arenaflex family and embark on a new journey of growth, learning, and adventure.