**Join arenaflex's dynamic team as a Customer Service Representative and embark on a rewarding part-time remote career journey!**
At arenaflex, we are committed to delivering exceptional customer experiences and providing innovative solutions to our clients. As a Customer Service Representative, you will play a vital role in ensuring the success of our customers by providing top-notch support and resolving their queries in a timely and professional manner.
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to providing high-quality services to our customers. With a strong presence in the industry, we are committed to innovation, excellence, and customer satisfaction. Our team of experts is passionate about delivering exceptional results and making a positive impact on our customers' lives.
**Job Summary**
As a Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer support and resolving their queries in a timely and professional manner. You will work closely with our team to ensure that our customers receive the best possible experience and that their needs are met. This is a part-time remote opportunity, and you will be required to work 8 hours per week.
**Key Responsibilities**
* Utilize arenaflex's solution information section methodology and rules to process new patient enrollment by entering information into the proper system.
* Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
* Investigate to obtain missing medication data, and decipher clinical shortenings (SIG codes).
* Resolve all information section-related exceptions.
* Handle correspondence to patients (inbound calls, chats, messages) and make outbound decisions to prescribers and patients as necessary.
* Resolve Outsider Oddballs by assessing, gathering data, making revisions, and resubmitting for processing as per individual arrangement requirements.
* Make phone calls to support plans and others to obtain data, gain abrogate endorsement, or otherwise resolve the Outsider Oddballs.
* Provide assistance to Pharmacists, both those in the office and those at other locations.
* Identify and convey issues to senior-level staff as necessary.
**Essential Capabilities**
* Fundamental level computer skills (e.g., start and shut down computer, use mouse to point and click, start and shut down programs, switch between programs, save files, print reports, or access data online).
* Essential web search skills to include opening a program, composing in URLs in the right field, using a web search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online.
* Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing reports).
* Communicate effectively in writing and verbally.
**Preferred Capabilities**
* At least one year of pharmacy professional experience in a retail or call center environment.
* No less than one and a half years of experience as a pharmacy expert with a license/enrollment by state as granted by the state Board of Pharmacy or widely recognized certification agency.
* Experience providing customer support to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
* Moderate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing reports).
* Familiarity with Spanish and English.
**What We Offer**
* Competitive hourly rate of $24/hour
* Part-time remote opportunity with flexible scheduling
* Opportunity to work with a dynamic and innovative team
* Comprehensive training and development programs
* Career growth opportunities and learning benefits
* Work environment and company culture highlights at arenaflex
**How to Apply**
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
Apply Now!
**arenaflex is an equal opportunities employer and welcomes applications from diverse candidates.**