At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our team, you'll play a vital role in providing top-notch service to our customers, ensuring their needs are met, and building lasting relationships. If you're passionate about delivering world-class customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. Our team is comprised of talented individuals who share a common goal: to make a positive impact on our customers' lives. With a strong focus on community engagement and social responsibility, we're proud to be a part of the Oklahoma County community.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Oklahoma County, OK. As a Customer Service Representative, you'll be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the best possible experience. If you're a customer-focused individual with excellent communication skills, we want to hear from you!
**Key Responsibilities**
* Provide exceptional customer service to internal and external customers, ensuring their needs are met and exceeded
* Respond to customer inquiries, resolve complaints, and provide solutions to customer issues
* Work with Enforcement Agents to provide information about businesses and licenses that require education visits
* Communicate concerns to Agents and follow up to ensure appropriate actions are taken on licenses
* Assist walk-in customers at the front counter and callers with random questions about the Accela licensing program
* Train other team members on the use of the online licensing system and assist in creating training/user manuals and videos
* Supervise employees engaged in providing services and information to customers, and train staff
* Respond to requests for informational materials, research, and fill requests for those requesting such materials and information
* Prepare notice of statements and send copies to customers, reconcile discrepancies in billing, and issue reminder notices
* Maintain inventory or other records, purchase necessary materials, set up displays, maintain cleanliness of work area, and sell merchandise
* Receive customers or visitors, answer telephone calls, secure and provide requested information, provide services, or direct the request to those who can provide the customer with the information or services
* Respond to requests concerning the interpretation of agency or program policies and procedures, develop policies and procedures for the operation of daily activities
* Prepare mail and parcels for mailing, sort and distribute mail, operate scales and meters to determine proper postage
* Screen, examine, and verify documents for correctness, appropriateness, adequacy, and conformity to establish requirements and follow up on requests or discrepancies
**Essential Qualifications**
* One year of experience in sales, public contact work, handling and processing mail, or general office clerical work
* Four additional years of experience in customer service, mail room operations, or technical clerical work
* Equivalent combination of education and experience
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficiency in operating various office equipment, including computers
* Ability to work with customers, gather data and facts, keep records, communicate effectively, and provide leadership on assigned projects or teams
**Preferred Qualifications**
* Experience in customer service, sales, or public contact work
* Knowledge of methods and procedures concerning public contact, telephone procedures, spelling, punctuation, and grammar, arithmetic, and the program or services being provided
* Ability to work with customers, gather data and facts, keep records, communicate effectively, and provide leadership on assigned projects or teams
* Experience in training and supervising staff
* Ability to touch type
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficiency in operating various office equipment, including computers
* Ability to work with customers, gather data and facts, keep records, communicate effectively, and provide leadership on assigned projects or teams
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* On-the-job training and mentorship
* Professional development programs and workshops
* Opportunities for advancement and career growth
* Access to industry-leading tools and technologies
* Collaborative and supportive work environment
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced organization that values innovation, creativity, and collaboration. Our team is comprised of talented individuals who share a common goal: to make a positive impact on our customers' lives. We're proud to be a part of the Oklahoma County community and are committed to giving back to our community through volunteerism and charitable giving.
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including:
* Competitive salary: $41,136.48 per year
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and career growth
* Collaborative and supportive work environment
**How to Apply**
If you're a customer-focused individual with excellent communication skills, we want to hear from you! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. We're committed to creating a diverse and inclusive work environment that values and respects all employees.
**Note**
arenaflex is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. We're committed to creating a diverse and inclusive work environment that values and respects all employees.