At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in achieving this goal by providing top-notch support to our customers through various communication channels. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company that has been a leading distributor of shipping, industrial, and packaging materials in North America for over three decades. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best possible products and services. Our company culture is built on the values of integrity, teamwork, and customer satisfaction, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for processing customer orders and inquiries in a collaborative call center environment. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center environment using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Strong communication and problem-solving skills
* Ability to work in a fast-paced call center environment
* Basic computer skills and familiarity with CRM software
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center environment
* Experience with CRM software and customer service technology
* Strong product knowledge and ability to learn quickly
* Excellent communication and interpersonal skills
* Ability to work in a team environment and collaborate with internal teams
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking path
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our Reno branch is a state-of-the-art facility that offers a collaborative and dynamic work environment. We're proud to offer a range of benefits and perks that support our employees' physical and mental well-being, including a comprehensive health insurance plan, 401(k) matching, and tuition assistance.
**Compensation and Growth Opportunities**
* Competitive hourly rate: $22 - $27 per hour
* Significant growth and earning potential
* Opportunities for career advancement and professional development
* Ongoing training and development programs to support your growth and success
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to become a part of the arenaflex team and start your journey to delivering legendary customer experiences!