At arenaflex, we're on a mission to revolutionize the way we interact with customers and drive business growth through exceptional service and operational excellence. As a Customer Service & Operations Representative, you'll be at the forefront of this journey, ensuring that our customers receive the highest level of support and that our internal processes are seamless and efficient.
**About arenaflex**
arenaflex is a dynamic and innovative company that's passionate about delivering outstanding customer experiences. With a strong focus on technology and customer-centricity, we're constantly pushing the boundaries of what's possible in the industry. Our team is made up of talented individuals who share a common goal: to make a meaningful impact on our customers' lives.
**Job Summary**
We're seeking an experienced Customer Service & Operations Representative to join our remote team. As a key member of our customer service and operations team, you'll be responsible for providing exceptional support to our customers, resolving issues efficiently, and driving operational excellence. If you're a customer-focused individual with a passion for problem-solving and a drive to succeed, we'd love to hear from you.
**Key Responsibilities**
As a Customer Service & Operations Representative, your daily duties will include:
* Responding to incoming calls, emails, and live chats from customers in a timely and professional manner
* Following up with customers via email and phone to resolve issues and provide support
* Reviewing and resolving tickets in our order management system, ensuring that all issues are addressed efficiently and effectively
* Collaborating with our fulfillment team to resolve order-related issues and requests
* Creating an open and accessible environment for communication, ensuring that all stakeholders are informed and engaged
* Working autonomously and as part of a team to achieve shared goals and objectives
* Recognizing when to communicate with management or the rest of the team for support and guidance
**Essential Qualifications**
To succeed in this role, you'll need:
* Excellent listening and communication skills, particularly in written presentation
* Extreme attention to detail and a commitment to accuracy
* Superior multitasking skills with minimal to no error
* Ability to respond to 8+ emails per hour and handle 6+ concurrent chats
* Comfortable working on task-driven workflow processes and adapting to changing priorities
* Excellent customer service skills and a passion for delivering outstanding support
* Consistent proficiency in following up with internal and external stakeholders
* Reliable time and attendance, with a strong commitment to meeting deadlines
* Strong problem-solving skills, with a resolution-based approach to challenges
**Preferred Qualifications**
While not essential, the following qualifications will be highly valued:
* Experience using Zendesk for B2C email/chat and Salesforce Order Management
* Experience working in an order management system with ticketing capacity
* Managed live chat with customers and worked in a call center environment
* Experienced working in a high-volume capacity and managed data entry (logging issues across systems and teams)
* Familiarity with Google Docs and ability to follow multiple stepped processes
**Additional Benefits**
As a valued member of our team, you'll enjoy a range of benefits, including:
* Competitive salary and hourly rate
* Weekly pay and direct deposit
* 401K and medical/health benefits options
* Eligibility for benefits through arenaflex for the contract period
* Opportunities for career growth and professional development
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. Our company culture is built on the values of:
* Customer-centricity: We're passionate about delivering outstanding customer experiences and exceeding their expectations.
* Innovation: We're constantly seeking new and better ways to solve problems and drive business growth.
* Collaboration: We believe that teamwork is essential to achieving our goals and making a meaningful impact.
* Excellence: We strive for excellence in everything we do, from our customer service to our internal processes.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for problem-solving and a drive to succeed, we'd love to hear from you. Please submit your application without delay, and let's start this exciting journey together!