At arenaflex, we're dedicated to building healthier communities together by providing exceptional health insurance options to our members. As a Customer Service Member Outreach Specialist, you'll play a vital role in activating and engaging our members in various programs and campaigns to promote their health and wellbeing. If you're passionate about delivering exceptional customer service, have a knack for motivational interviewing, and are eager to make a difference in people's lives, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of health insurance options, serving a diverse range of members, including employees, community employers, and Medicare and Medicaid beneficiaries. Our mission is to build healthier communities by delivering innovative, member-centric solutions that promote health, wellbeing, and social responsibility. As a member of our team, you'll be part of a dynamic, collaborative environment that values diversity, inclusion, and continuous learning.
**Job Summary/Purpose**
As a Customer Service Member Outreach Specialist, you'll be responsible for performing outbound calls to activate and engage members in various programs and campaigns. Your exceptional customer service skills and motivational interviewing techniques will help you build positive relationships with our members, encouraging them to participate in our services and programs. You'll also be responsible for documenting information obtained from members, ensuring accurate and timely follow-up, and maintaining confidentiality of protected health information.
**Key Responsibilities**
* Perform outbound calls to activate and engage members in various programs and campaigns
* Use exceptional customer service skills and motivational interviewing techniques to build positive relationships with members
* Document information obtained from members, ensuring accurate and timely follow-up
* Maintain confidentiality of protected health information, adhering to State and Federal laws (HIPAA)
* Collaborate with key stakeholders in the community to promote our services and programs
* Meet quality standards for services and evaluate customer satisfaction
* Perform multiple tasks simultaneously, thriving in dynamic fast-paced environments and under pressure
**Essential Qualifications**
* High school diploma or equivalent required; Associate's or college degree preferred
* Two (2) years of related work experience in health care, customer service, telemarketing, account management, and/or sales required
* One (1) year experience in a call center required
* One (1) year experience equivalent to an SHS Customer Service Rep II role or in a lead/senior role required
* Experience with computers, including knowledge of Microsoft Word, Outlook, and Excel required
* Ability to pass Criminal Records check upon hire and every three (3) years thereafter
**Preferred Qualifications**
* Experience working with Medicare, Medicaid, or Special Needs populations preferred
* Medical Assistant, Certified Nursing Assistant, traditional health worker, or community care coordination experience preferred
**Skills and Competencies**
* Clerical: Knowledge of administrative and clerical procedures and systems
* Communication: Excellent communication and phone etiquette skills
* Customer Service: Knowledge of principles and processes for providing an exceptional Customer Experience
* Computer Literacy: Proficient computer skills in department applications
* Time Management: Ability to organize, plan, and prioritize work to complete within required time frames
* Confidentiality: Knowledge of State and Federal laws (HIPAA) pertaining to confidentiality of protected health information
* Ability to be agile, manage multiple priorities, and adapt to change with enthusiasm
**Physical Demands**
* Rarely (1 - 10% of the time)
+ CLIMB - STAIRS
+ LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
+ LIFT (Knee to chest: 24"-54") 0 – 20 Lbs
+ LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
+ CARRY 1-handed, 0 - 20 pounds
+ BEND FORWARD at waist
+ KNEEL (on knees)
+ STAND
+ WALK – LEVEL SURFACE
+ ROTATE TRUNK Standing
+ REACH - Upward
+ PUSH (0 - 20 pounds force)
+ PULL (0 - 20 pounds force)
+ SIT
+ CARRY 2-handed, 0 - 20 pounds
+ ROTATE TRUNK Sitting
+ REACH - Forward
+ MANUAL DEXTERITY Hands/wrists
+ FINGER DEXTERITY
+ PINCH Fingers
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Member Outreach Specialist, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Mentorship and coaching from experienced colleagues
* Opportunities for career advancement and professional growth
* A dynamic, collaborative work environment that values diversity, inclusion, and continuous learning
**Work Environment and Company Culture**
arenaflex is a remote-friendly company, offering flexible work arrangements that allow you to work from the comfort of your own home. Our company culture is built on values of:
* Respect and empathy for our members and colleagues
* Continuous learning and professional growth
* Collaboration and teamwork
* Innovation and creativity
* Diversity, inclusion, and social responsibility
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive salary
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements and remote work options
* Professional development opportunities and training
**How to Apply**
If you're passionate about delivering exceptional customer service, have a knack for motivational interviewing, and are eager to make a difference in people's lives, we want to hear from you! Apply now by submitting your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity, inclusion, and social responsibility. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences.