At arenaflex, we're on a mission to revolutionize the way we approach customer service and retail operations. As a seasoned Customer Service Manager, you'll play a pivotal role in driving our success by leading high-performing teams, achieving sales goals, and delivering exceptional customer experiences. If you're passionate about building a strong retail culture, fostering growth, and making a meaningful impact, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic organization that's been named a Best Place to Work by the Phoenix Business Journal for four out of the last five years. We're committed to creating a culture of innovation, collaboration, and inclusivity, where our employees feel valued, empowered, and supported. With a focus on diversity and a passion for success, we're dedicated to making a positive impact in our community.
**Job Summary**
As our Customer Service Manager, you'll oversee the daily operations of our retail stores, leading a team of Retail Sales Associates to achieve sales goals, deliver exceptional customer service, and maintain a clean, well-kept store environment. You'll be responsible for building, leading, and retaining a motivated team, providing regular mentoring and training, and ensuring that all team members operate per company standards and procedures.
**Key Responsibilities**
* Execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location
* Make decisions on matters relating to the day-to-day retail operation within your defined work area
* Conduct new goods inventory and ensure proper reporting
* Reconcile and balance all daily paperwork
* Ensure Team Members deliver excellent customer service to donors and customers
* Work to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed
* Maintain the day-to-day operations of the store, including managing and meeting Team Member and customer needs
* Ensure store locations are clean, well-kept, and reflect the arenaflex brand appropriately
* Transfer to different stores at any given time due to business needs
* Oversees and maintains the day-to-day operations of the sales floor, including daily maintenance, custodial duties, and floor standards
* Provides regular mentoring and training to develop skills of Retail Sales Associates
* Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various arenaflex divisions, as needed
* May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed
* Processes complex sales transactions, including customer returns
* Collaborates with store leadership to establish clear company vision and ensure Team Member engagement
* Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members
* Provides regular mentoring, training, and coaching to develop skills of Team Members
* Plays a critical role in driving company culture change efforts and change management processes
* Models arenaflex Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation
**Essential Qualifications**
* High School Diploma, GED, or equivalent work experience
* One-year work experience in Retail Management, preferred
* One-year customer service experience required
* Proficient in Microsoft Office Suite
* Ability to pass a background check and drug screen, where applicable for position
* Ability to speak and read English proficiently
**Preferred Qualifications**
* Bachelor's degree in Business Administration, Marketing, or related field
* Experience in a fast-paced retail environment
* Proven track record of achieving sales goals and leading high-performing teams
* Strong communication and interpersonal skills
* Ability to work in a dynamic, rapidly changing environment
**What We Offer**
* Competitive salary, commensurate with experience
* Comprehensive Total Rewards package, including:
+ 5 Medical Plans
+ Employer Funded Health Reimbursement Account (HRA)
+ 3 Dental Plans
+ Vision Plan
+ 401K (Immediate participation upon hire)
+ Employer Paid Life Insurance
+ Employee Assistance Program (EAP)
+ Paid Time Off; Sick and Vacation
+ Paid Holidays
* Opportunities for career growth and professional development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and results-driven individual who is passionate about customer service and retail operations, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss how you can become a vital part of our success story.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodation during the application process or have any questions about our equal employment opportunity policy, please contact our HR department at [insert contact information].