At arenaflex, we're on a mission to empower individuals, strengthen families, and build stronger communities. As a valued member of our team, you'll have the opportunity to make a meaningful impact while growing your career in a dynamic and supportive environment. We're seeking an experienced Customer Service Manager to join our team in Frederick, MD, and lead our retail operations to new heights.
**About arenaflex**
arenaflex is a leading non-profit organization that provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values of Trust, Collaboration, Engagement, Ownership, and Innovation guide everything we do, creating an inclusive and welcoming environment for our team members. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged.
**Job Summary**
As a Customer Service Manager at arenaflex, you'll be responsible for overseeing the daily operations of our retail stores, leading a team of Retail Sales Associates, and driving business results. You'll be the face of our organization, ensuring that our customers receive exceptional service and that our stores are clean, well-kept, and reflect the arenaflex brand. If you're a motivated and results-driven leader with a passion for customer service, we want to hear from you!
**Key Responsibilities**
* Execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location
* Make decisions on matters relating to the day-to-day retail operation within your defined work area
* Conduct new goods inventory and ensure proper reporting
* Reconcile and balance all daily paperwork
* Ensure Team Members deliver excellent customer service to donors and customers
* Work to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed
* Maintain the day-to-day operations of the store, including managing and meeting Team Member and customer needs
* Ensure store locations are clean, well-kept, and reflect the arenaflex brand appropriately
* Transfer to different stores at any given time due to business needs
* Oversee and maintain the day-to-day operations of the sales floor, including daily maintenance, custodial duties, and floor standards
* Provide regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures
* Ensure that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various arenaflex divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business
* May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed
* Processes complex sales transactions, including customer returns
* Collaborates with store leadership to establish clear company vision and ensure Team Member engagement
* Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members
* Provides regular mentoring, training, and coaching to develop skills of Team Members
* Plays a critical role in driving company culture change efforts and change management processes
* Models arenaflex Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation
**Minimum Qualifications**
* High School Diploma, GED, or equivalent work experience
* One-year work experience in Retail Management, preferred
* One-year customer service experience required
* Proficient in Microsoft Office Suite
* Ability to pass a background check and drug screen, where applicable for position
* Ability to speak and read English proficiently
**Preferred Qualifications**
* Bachelor's degree in Business Administration, Marketing, or related field
* Two or more years of experience in retail management or customer service leadership
* Proven track record of achieving sales goals and driving business results
* Experience with inventory management and reporting
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
**Total Rewards Package**
As a valued member of our team, you'll be eligible for a comprehensive Total Rewards package, including:
* 5 Medical Plans
* Employer Funded Health Reimbursement Account (HRA)
* 3 Dental Plans
* Vision Plan
* 401K
* Employer Paid Life Insurance
* Employee Assistance Program (EAP)
* Paid Time Off; Sick and Vacation
* Paid Holidays
**Why Join arenaflex?**
* Make a meaningful impact in your community while growing your career
* Work in a dynamic and supportive environment with a talented team
* Enjoy a comprehensive Total Rewards package and opportunities for career growth
* Be part of an organization that values diversity, equity, and inclusion
* Have access to ongoing training and development opportunities to enhance your skills
**How to Apply**
If you're a motivated and results-driven leader with a passion for customer service, we want to hear from you! Apply now by visiting our website and submitting your application. Don't forget to verify the domain of the sender's email address and that they are asking you to apply on our website to avoid any phishing scams.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state, and local fair employment practice laws.
**Accommodations**
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact arenaflex at 1-833-624-0920 option 6 or if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
**Contact Us**
For questions about your application or employment with arenaflex, please contact our Candidate Support Line at 1-833-624-0920, option 5.