At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Consultant, you'll play a vital role in helping our clients achieve their goals by providing top-notch support and guidance. If you're passionate about delivering outstanding customer service and have a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions that empower individuals and organizations to achieve their full potential. Our mission is to make a positive impact on people's lives by delivering exceptional customer experiences that inspire trust, confidence, and loyalty. With a strong commitment to excellence, arenaflex has established itself as a trusted partner in the industry, and we're excited to expand our team with talented individuals like you!
**Role Summary**
As a Customer Service Consultant, you'll be the first point of contact for our clients, providing education, support, and guidance to help them achieve their goals. You'll work closely with our team to identify opportunities for growth and improvement, and develop strategies to address client needs and concerns. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity!
**Key Responsibilities**
* Educate clients about programs and resources available to them, promoting wellness and healthy lifestyle choices
* Schedule appointments with our nurses and coaches, or group coaching events, to support client goals and objectives
* Educate clients on company-sponsored incentives and review progress towards meeting their goals
* Assist clients with portal questions, including password resets, registration, navigation, and health assessments
* Promote the mobile app and provide a positive client experience reflective of arenaflex values
* Work closely with our team to identify opportunities for growth and improvement, and develop strategies to address client needs and concerns
**Essential Qualifications**
* 2+ years of experience in a customer service call center environment, supporting inbound and outbound queues
* Excellent communication and interpersonal skills, with the ability to work with diverse client populations
* Ability to type 45 WPM with 95% accuracy and meet keyboarding requirements
* Microsoft 360 (Outlook, Teams, OneDrive) skills and experience with Avaya One X or comparable telephonic software
* Ability to work in a fast-paced environment, handling multiple assignments and adapting to change
* Foundational knowledge of computers, including navigation, working in multiple windows, and basic functions such as copy/paste
**Preferred Qualifications**
* Experience promoting programs or telephonic sales
* Worked in a setting with contractual customer expectations and performance guarantees
* Excellent communication skills, both verbal and written
* Ability to discern key points to assist with problem resolution
* Ability to follow direction, multi-task, and adapt to change
* Foundational knowledge of computers, including navigation, working in multiple windows, and basic functions such as copy/paste
**Work Environment and Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home, with a dedicated workspace and reliable internet connection. arenaflex values diversity, equity, and inclusion, and we're committed to creating a workplace culture that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're excited to welcome talented individuals like you to our community!
**Compensation and Benefits**
arenaflex offers a competitive salary, ranging from $18.50 to $31.72 per hour, depending on experience and qualifications. In addition to your compensation, you'll enjoy a range of benefits, including:
* Medical, dental, and vision benefits
* 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance and short-term and long-term disability benefits
* Well-being programs, education assistance, and free development courses
* CVS store discount and discount programs with participating partners
* Paid Time Off (PTO) and paid holidays throughout the calendar year
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified individuals of all backgrounds, and we're dedicated to creating a workplace culture that's inclusive, supportive, and empowering.
**Application Deadline**
We anticipate the application window for this opening will close on [insert date]. Don't miss this opportunity to make a significant impact and join our team at arenaflex! Apply now and take the first step towards a rewarding new role.