**Job Summary:**
Join arenaflex, a global leader in communications and technology, as a Customer Service and Sales Representative in our Work from Home program. As a key member of our team, you will be the voice of arenaflex, providing exceptional customer service and driving sales growth while working from the comfort of your own home. This is an exciting opportunity to redefine customer service, create meaningful connections with each customer, and stay connected to what matters most.
**About arenaflex:**
arenaflex is a dynamic and innovative company that is revolutionizing the way people communicate and access technology. With a rich history of innovation and a commitment to customer satisfaction, arenaflex is the perfect place to launch or continue your career in customer service and sales. Our Work from Home program offers the flexibility and autonomy to work from anywhere, while still being part of a collaborative and supportive team.
**Responsibilities:**
As a Customer Service and Sales Representative, you will be responsible for:
* Providing exceptional customer service to arenaflex customers, addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support.
* Utilizing creative problem-solving skills to address complex customer questions and concerns, navigating between multiple tools and systems to update customer accounts and maintain records.
* Delivering personalized recommendations for arenaflex's latest products and services, meeting monthly sales goals, and ultimately delivering an outstanding customer experience.
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers.
* Supporting customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
* Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
* Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
* Troubleshooting and resolving various customer-impacting issues, such as voice and data, that span multiple networks and elements.
* Getting customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications.
**What You Can Look Forward To:**
* Competitive pay starting between $16.20 to $18.87 per hour.
* Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations.
* Paid training completed from home and additional resources to support you.
* Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
* Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories.
+ arenaflex Internet (Fiber where available).
+ arenaflex phone and arenaflex wireless home phone.
**Requirements:**
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
* Work from Home Requirements:
+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
+ Workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
**Career Possibilities:**
Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**Work Environment and Company Culture:**
arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our company culture values diversity, innovation, and customer satisfaction. As a Work from Home representative, you will be part of a collaborative and supportive team, working from the comfort of your own home.
**How to Apply:**
If you're ready to join arenaflex as a Customer Service and Sales Representative in our Work from Home program, please apply now!
**Note:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.