At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a pivotal Customer Sales and Service Representative, you'll be at the forefront of innovation, driving success with a strong and diverse skillset. This remote-based position offers a competitive salary and a chance to grow with a dynamic team.
**About arenaflex**
arenaflex is a leading innovator in the industry, empowering people to live, work, and play by connecting them to what brings them joy. Our mission is to power and empower, driving innovation, creativity, and impact in the world. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.
**What You'll Be Doing**
As a Customer Sales and Service Representative, you'll deliver an exceptional customer experience, leveraging your superior sales and customer service skills and excitement for technology. You'll be the face of arenaflex, responding to customer inquiries, resolving issues, and proactively offering our products and services to meet monthly sales goals. Your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
* Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
* Responding to requests from customers about arenaflex products and services.
* Verifying service order accuracy and completeness and making corrections/changes, as needed.
* Negotiating the collection of overdue bills.
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
* Managing various systems and work tools while engaging on the phone with customers.
**What We're Looking For**
You're a true consultative salesperson, energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience.
* Customer Service call center experience.
* Previous collections experience.
* Experience with selling products and services.
* Customer service skills.
* Demonstrated ability to communicate with detail and precision.
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment.
* Strong problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Proficiency in CRM software and other relevant systems.
**What We Offer**
* Competitive salary and benefits package.
* Opportunity to grow and develop your career with a dynamic team.
* Flexible work arrangements, including remote work options.
* Collaborative and inclusive work environment.
* Recognition and rewards for outstanding performance.
* Ongoing training and development opportunities.
**Work Environment and Culture**
As a remote-based Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a collaborative and inclusive work environment. We value diversity, equity, and inclusion, and we're proud to be an equal opportunity employer.
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**Benefits and Perks**
Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.
**Compensation and Benefits**
The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are excited about the opportunity to grow with a dynamic team, we encourage you to apply. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today!