At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a team of individuals who share a common goal: to empower people to live, work, and play to their fullest potential. As a Customer Sales and Service Representative at arenaflex, you'll be at the forefront of delivering exceptional customer experiences, leveraging our cutting-edge technology and innovative solutions to make a real impact in the lives of our customers.
**About arenaflex**
arenaflex is a leader in the industry, powering and empowering how people live, work, and play by connecting them to what brings them joy. We're a company that values creativity, innovation, and impact, and we're committed to driving positive change in the world. Our arenaflex team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.
**What You'll Be Doing**
As a Customer Sales and Service Representative at arenaflex, you'll be responsible for delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills and excitement for technology, you'll be the face of arenaflex, providing top-notch support and guidance to our customers. Your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns, and you'll be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting sales goals and building strong customer relationships
* Strong problem-solving and conflict resolution skills
* Ability to work independently and as part of a team
* Familiarity with arenaflex's products and services
**What We Offer**
As a Customer Sales and Service Representative at arenaflex, you'll enjoy a competitive salary and benefits package, including:
* Great pay and benefits
* Opportunities for career growth and development
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance
* A comprehensive total rewards package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
**Work Environment and Culture**
As a remote role, you'll work from home with occasional in-person trainings and meetings. Our arenaflex team is a community of innovators, thinkers, and doers who are passionate about making a positive impact in the world. We value creativity, innovation, and impact, and we're committed to driving positive change in the world.
**Compensation and Benefits**
The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. The weekly wage range for the New York location(s) listed on this job requisition based on a full-time schedule is: $577.50 - $1,775.00.
**How to Apply**
If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Don't miss this opportunity to join our arenaflex team and make a real impact in the lives of our customers. Apply now and take the first step towards a rewarding career with arenaflex!