At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a global leader in digital business services, we're committed to helping the world's best brands streamline their business in meaningful and sustainable ways. With a team of over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
As a valued member of our team, you'll enjoy a range of benefits that support your personal and professional growth. These include:
* Paid Training to help you develop the skills you need to succeed
* Competitive Wages that reflect your value to our organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to relax and recharge
* Employee wellness and engagement programs to support your overall well-being
**About arenaflex**
At arenaflex, we're dedicated to making people's lives simpler, faster, and safer. Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we help companies adapt quickly to changing needs. Our collaborative and engaging work environment is the perfect place for you to grow and challenge yourself, and discover your potential can take you anywhere you want to go.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to providing opportunities for growth and development, and we're proud to say that many of our employees have achieved great success within our organization.
**Work from Home Opportunity**
We're currently seeking experienced Customer Experience Specialists to join our team on a work-from-home basis. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.
**Responsibilities**
As a Customer Experience Specialist, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your duties will include:
* Providing customer support to customers via telephone and/or Internet, e.g., instant message, email
* Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
* Providing customer support by phone, email or instant message to business customers, serving as primary contact for inbound customer issues
* Escalating more technical product-related issues to the proper Product Support department
* Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
* Troubleshooting customer problems, identifying the root cause of the problem and using tools and resources appropriately to determine how to resolve customer problems
* Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
* Updating customer information and ensuring accurate entry of contact information
* Meeting standards of job, such as quality standards, adherence to schedule and average handle time
* Providing guidance and/or mentoring to less experienced associates
* Other related duties assigned as needed
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
* Ability to work remotely in a virtual team environment
* Excellent customer service skills that build high levels of customer satisfaction
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Proficient in PC operation and navigation
* Demonstrates effective people skills and sensitivities when dealing with others
* Ability to work both independently and in a team environment
* Excellent communications skills, both oral and written
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Organization and work prioritization skills
**Work from Home Requirements**
To ensure a successful work-from-home experience, you'll need to meet the following requirements:
* Internet Requirements:
+ Minimum subscribed download rate equal or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
* Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we're committed to providing an environment where our employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're dedicated to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
**Teleperformance is an Equal Opportunity Employer**
We're proud to be an equal opportunity employer, committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
**Employment Type: FULL_TIME**
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity.