At arenaflex, we're committed to refreshing the world and making a difference in the lives of our customers. As a key member of our NAOU Sales Organization, the Customer Development Manager plays a vital role in driving volume, revenue, and advancing customer relationships through proactive account management and sales of complex volume-driving initiatives. If you're a results-driven sales professional with a passion for building strong customer relationships, we want to hear from you.
**About arenaflex**
arenaflex is a global community of passionate employees who are dedicated to refreshing the world and making a difference every day. With a rich history dating back to 1886, we've built a reputation for innovation and excellence. Our commitment to diversity, equity, and inclusion has created a workplace where everyone feels valued and empowered to thrive. We believe that a diverse and inclusive workplace makes us a stronger and more innovative company, and we're committed to supporting the financial and personal well-being of our employees.
**Job Summary**
As a Customer Development Manager at arenaflex, you'll be responsible for driving revenue growth and advancing customer relationships through proactive account management and sales of complex volume-driving initiatives. You'll work closely with our Regional Sales and Key Account Teams to identify opportunities and develop strategies to drive business results. This is an individual contributor role, and you'll be directly responsible for achieving individual performance metrics and account team metrics as assigned.
**Key Responsibilities**
* Complete proactive customer contacts via the telephone to key decision makers to build relationships and gain their support and commitment to execute initiatives and sales programs.
* Conduct regular business reviews with customers to monitor relationship, re-affirm strategies, steward the business, create operational and personal value for the customer.
* Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customer) to prioritize potential focus area(s).
* Coordinate implementation of agreed-upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plan.
* Participate in contract negotiations/re-negotiations with customer and arenaflex System to formalize the agreement.
* Manage customer marketing reimbursements and local store funding programs to drive business results.
* Accurately capture customer interactions through current CRM systems.
* Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
* Provide feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance.
* Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within NAOU.
**Essential Qualifications**
* Bachelor's degree required.
* 1+ years frontline sales experience preferred.
* Experience in effectively communicating with and influencing customers.
* Proven ability to problem solve and provide viable solutions based on customer and company needs.
* Proven ability to provide quality Customer Service.
* Strong verbal and written communication skills.
* Effective collaborating skills.
* Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
* Strong time management and organizational skills. Able to manage time, establish priorities, and accomplish objectives.
**Preferred Qualifications**
* Advanced degree (e.g., MBA, MS) in a related field.
* 2+ years frontline sales experience.
* Experience in a similar role at a Fortune 500 company.
* Proven track record of driving revenue growth and advancing customer relationships.
**Skills and Competencies**
* Account Management
* Active Listening
* Business
* Client Development
* Communication
* Cross-Functional Teamwork
* Customer Contacts
* Customer Interactions
* Customer Relationships
* Influencing
* Relationship Building
* Sales
* Sales Initiatives
* Teamwork
* Time Management
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to supporting the career development of our employees. We offer a range of learning and development opportunities, including:
* Formal training programs
* Mentorship and coaching
* Cross-functional training and development
* Leadership development programs
* Career advancement opportunities
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability. We're committed to creating a workplace that is inclusive, diverse, and equitable. Our company culture is built on four key behaviors: curious, empowered, inclusive, and agile. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Base pay: $85,000 - $100,900
* Annual Incentive Reference Value Percentage: 7.5
* A full range of medical, financial, and/or other benefits, dependent on the position.
**How to Apply**
If you're a motivated and results-driven sales professional with a passion for building strong customer relationships, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!