Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of veterinary professionals? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our vibrant team at arenaflex as a Chat Support Associate. As a key member of our support team, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.
**About arenaflex**
arenaflex is a cutting-edge technology company revolutionizing the $50B+ animal health industry by empowering veterinary professionals to compare and buy from all their vendors in one place. Our eCommerce and mobile platforms have transformed the way veterinary practices operate, enabling them to spend more time giving care and less time shopping and comparing across vendors. As a growing team on a mission to modernize the industry, we're looking for exceptionally talented and passionate individuals to join our ranks.
**The Role**
As a Chat Support Associate, you will be responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. You will work collaboratively with our support team to provide an excellent experience for our users, leveraging live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**What You'll Need**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
* Tech/start-up work experience is a plus but not required
**What We Offer**
* 100% remote work within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office setup
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**Why Join arenaflex?**
* Be part of a growing team on a mission to modernize the $50B+ animal health industry
* Work with a talented and passionate team of individuals who are dedicated to delivering exceptional customer experiences
* Enjoy a dynamic and fast-paced work environment where no two days are ever the same
* Have the opportunity to make a meaningful impact in the lives of veterinary professionals
* Enjoy a comprehensive benefits package and competitive salary
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
**Apply Now**
Don't miss out on this exciting opportunity to join our vibrant team at arenaflex. Apply now and take the first step towards a rewarding career as a Chat Support Associate.