We’re hiring Engagement Moderators- For Discord at Arise Gaming!
– Mandatory strong good communication skills – both written and spoken English…
– Engagement Moderation experience that includes moderating platforms such as Discord, TikTok, YouTube etc..
– Minimum 1 year experience as a moderator
– Reactive moderation experience
– Should understand the content guidelines and identify content that needs to be flagged or escalated further
About the role:
? Monitor user-generated content, including text, images, videos, and audio, within the gaming platform to identify and address any violations of community guidelines and terms of service.
? Review and moderate user-generated content submissions in a timely and consistent manner, maintaining a high level of accuracy and attention to detail.
? Enforce and apply established moderation policies and guidelines to ensure a safe and respectful gaming environment.
? Escalate complex or high-risk moderation cases to the appropriate team members or management, as necessary.
? Provide regular reports and insights on moderation activities, including trends, emerging issues, and potential improvements to moderation processes.
? Contribute to the development and enhancement of moderation policies, procedures, and guidelines based on user feedback, industry standards, and regulatory requirements.
? Maintain a positive and professional attitude while engaging with users, ensuring their concerns are handled with empathy and respect.
? Previous experience in content moderation, community management, or a similar role within the gaming industry is highly desirable.
? Excellent written and verbal communication skills in English and Spanish, with the ability to convey complex concepts clearly and concisely.
? Proficient in using content moderation tools and platforms, with the ability to quickly learn new software and systems.
? Exceptional attention to detail and the ability to maintain consistency and accuracy while reviewing large volumes of content.
? Strong analytical and problem-solving skills, with the ability to make sound judgments and decisions in fast-paced environments.
? Familiarity with legal and regulatory considerations related to online content moderation is a plus.
If interested please share your profile on [email protected] and continue to apply here.
Employment Type: CONTRACTOR
