EAP Worklife Analyst - Medicare Team Afternoon Shift

About the position The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for a variety of needs including childcare, elder/adult care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for emergency financial, housing, childcare/children with special needs, elder/adult care, and health related needs. The schedule is Monday through Friday, 11:45am to 8:15pm Eastern Time. This position is fully remote and can be done from anywhere within the continental U.S. Responsibilities • Assess resource needs and propose options. , • Research and screen potential community service providers to meet assessed needs. , • Provide resource referrals and educate individuals on how to use resources to handle various life and work situations. , • Document member interactions and research/case fulfillment in the system. , • Work in an inbound and outbound call center environment. , • Complete outbound phone calls and research. , • Handle administrative or customer service oriented calls. , • Staff an online chat platform as needed. Requirements • 1+ year(s) of experience educating individuals/families on various community resources. , • 1+ year(s) of experience working with the elderly and/or adults with disability populations. , • 1+ year(s) experience in social work, social services, case management or related field. , • 1+ year(s) experience with conducting resource needs assessments. , • Must have access to Broadband or Fiber internet with minimum speed of 25mbps/3mbps. Nice-to-haves • Spanish speaking. , • 1+ year(s) of experience working in a call center environment. , • Excellent computer skills including MS Office applications such as Excel, Word and Outlook. , • Experience working with diverse populations. , • Excellent written communication skills. , • Excellent verbal communication skills. Benefits • Full range of medical, dental, and vision benefits. , • 401(k) retirement savings plan. , • Employee Stock Purchase Plan. , • Fully-paid term life insurance plan. , • Short-term and long-term disability benefits. , • Well-being programs. , • Education assistance. , • Free development courses. , • CVS store discount. , • Paid Time Off (PTO) or vacation pay. , • Paid holidays throughout the calendar year. Apply Job!