Director of Operations, Administration & Client Services,

Compensation: $72k About Us We are a California based concierge longevity service that provides its members with the latest advancements in anti-aging and regenerative medicine. We are committed to helping people live better, longer. We partner with early adopters of cutting-edge health practices to deliver individualized solutions to maximize physical and mental potential and increase longevity. We are looking to hire a Director of Operations & Client Experience to handle all the operational and client service details of a small but very busy, concierge medical practice. This role is central to ensuring an unparalleled patient experience while also building scalable systems that support growth, efficiency and excellence. Therefore, not only do you need to enjoy being busy, working with discerning, VIP-level clients and anticipating and solving problems, you also must have a systems-minded approach to work, the capability to build new systems and create new processes, and be highly adept at managing complex workflows. If you love operational precision, systems thinking, proactive problem-solving and creating exceptional client experiences, this is a rare opportunity to do meaningful work at the forefront of longevity medicine in a high-autonomy, high-impact role. The Work As a priority, the following is paramount to success in this role: • It feels natural to you to digitally organize yourself e.g., Notion, Google Docs, etc. • You can intuit a project management workflow as if you were a human version of ClickUp, Asana, or Monday • You easily understand why Salesforce is so robust, even though you don't use/ need all of its functionality • You understand how the above three bullets give a VIP client a seamless white- glove experience because you have a detailed, organized back-office system that allows you to provide an excellent, unparalleled Front of House • Operations & Systems Leadership • Lead and manage complex operational workflows to ensure seamless, efficient, and high- quality service delivery that helps build strong customer relationships • Build, refine, and optimize systems and processes that support scalability and consistency, reduce inefficiencies and redundancies, and create operational excellence • Oversee daily operations with a proactive, solutions-oriented mindset • Handle all systems, organization & data management. Build and manage spreadsheets to track patient records & workflows; reconcile daily & monthly financial transactions; handle accounts payable and vendor documentation • Client & Patient Experience • Serve as the primary point of contact and relationship manager for high net-worth patients ensuring an exceptional concierge experience • Foster strong trusted relationship through outstanding communication and interpersonal skills • Set and uphold the standard for luxury, white-glove customer service across all touch points • Anticipate client needs and resolve issues with discretion empathy, and professionalism • Ensure consistency and excellence in patient communication before, during, and after services • Manage and schedule appointment, blood draws, prescription management, and follow up • Schedule medical treatments with providers and patients across multiple states and time zones • Business Growth & Support • Support startup-style growth initiatives with flexibility and strategic thinking • Assist in scaling operations while preserving the personalized, high-touch nature of the practice • Leverage technology to improve efficiency, organization, and client experience • Collaborate closely with the founder to align operations with long-term business goals Your Mindset • Natural desire to please and strong intuition about how to exceed expectations • Work best in a culture of ownership, accountability, and continuous learning • Lead by example with professionalism, responsiveness, and a service mindset • Proactive, trustworthy and reliable to a fault • Easily handle competing priorities with a flexible mindset and grace • Self-governing with high, detail-oriented standards • Instinctively handle confidential information with discretion • Enjoy being the glue that holds everything together and lets nothing fall through the cracks • Successfully understand and interact with demanding personalities; highly articulate strong communicator with a polished, professional, unflappable demeanor • Ability to pivot and re-prioritize frequently and seamlessly; calm, composed and effective under pressure • Tech-savvy and confident working across multiple platforms and spreadsheets; you love learning new tech • Happiest working in a fast-paced environment and enjoy a founder-led environment where you have the boss’s ear • Intuitively apply strong business acumen to operational decision making Your Experience & Skills • 3+ years in operations, with a love of and natural inclination towards technology and using tech systems to organize yourself • Concierge services, or high-touch client services experience • Previous experience coordinating complex scheduling and logistics and working across multiple locations and multiple tech platforms • Familiarity, interest or experience in healthcare, wellness, or concierge medicine a plus • Advanced spreadsheet skills • Remote work experience strongly preferred Other • Beverly Hills, CA 90211, Fully Remote • Proximity to 90211, with ability to be in-office 2x month, a plus, but please apply if you feel strongly suited for the role but live outside of California. • Drug and background test required • Must have at least 3 verifiable references • Willing to sign an NDA; discretion and confidentiality required • Full-time, $72,500/year Job Type: Full-time Pay: $72,500.00 per year Work Location: Remote