Director of Business Operations – Project Delivery

Job Description: • Lead day-to-day delivery operations across Strategic Business Units (SBUs). • Standardize workflows, tools, and reporting to ensure consistent, high-quality project execution. • Monitor project performance against KPIs, budgets, and timelines; partner cross-functionally with Research, Operations, and Finance. • Partner with project leads to develop accurate revenue forecasts (within 5% of actuals). • Track utilization, capacity, margins, and revenue pull-through across SBUs. • Lead resource allocation and forecast staffing needs based on pipeline and project demand. • Identify operational bottlenecks and implement scalable, data-driven solutions. • Champion continuous improvement through training, documentation, and system adoption. • Manage external consultants, budgets, onboarding, and invoicing. • Serve as Smartsheet system administrator, ensuring accurate project setup, change orders, and financial alignment. • Lead project close-out reviews, capture learnings, and drive operational improvements. Requirements: • 7+ years of experience in operations, project delivery, or program management in a client-based or professional services environment. • Proven ability to manage complex projects across multiple teams or business units. • Experience with resource planning, capacity management, and utilization tracking. • Strong financial acumen, including revenue forecasting, budgeting, and margin analysis. • Demonstrated success driving process standardization and operational improvements. • Experience partnering cross-functionally with Finance, Research, and Operations teams. • Proficiency with project management and resourcing systems (Smartsheet preferred). • Experience managing vendors or consultants. • Strong communication, organization, and leadership skills. Benefits: • Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Parental leave • Pet insurance • Employee Assistance Program (EAP) • Disability, life, hospital, accident, and critical illness insurance