Posted: Dec 19, 2025
About the position The Director of IT Infrastructure at Polaris Inc. is responsible for leading the Global Service Desk and On-site Client Support Teams, managing a diverse team of approximately 50 individuals. This role focuses on delivering multi-platform technology support and overseeing the advancement of Service Management systems, particularly the ServiceNow application. The Director will ensure efficient operational performance, manage budgets, and lead large-scale infrastructure projects while fostering a high-performing team environment. Responsibilities Lead the Global Service Desk and On-site Client Support Teams. , Develop and maintain IT Service Management policies and operating procedures. , Accountable for standard Senior D&IT report-outs and financial budget planning. , Translate strategy into efficient and effective goals and operating plans. , Develop and own the Service Management systems roadmap, including ServiceNow capability improvements. , Establish processes and policies to build a high-performing organization. , Manage IT infrastructure purchases, agreements, and vendor relationships. , Drive continuous improvement and set goals for teams to enhance processes. , Oversee project management methodologies across the Infrastructure team. , Empower and support direct report management team in their functional responsibilities. Requirements Bachelor's degree in Computer Engineering, MIS, Computer Science, Industrial Design, Business, or related fields. , 15+ years of progressive IT infrastructure experience. , 7+ years of IT infrastructure leadership experience managing teams across global service desk and client support. , Direct experience with ServiceNow, Jira, Kanban, and Microsoft Teams preferred. , Proven process and operations mindset with a focus on critical KPIs. , Strong leadership, customer focus, and analytical skills. Nice-to-haves Experience in a growth-driven and fast-paced organization. , Ability to collaborate and influence in a cross-functional environment. Benefits 401(k) matching , Dental insurance , Employee discount , Employee stock ownership plan , Gym membership , Health insurance , Life insurance