Digital Communications and Technology Specialist

About the University of Denver  The University of Denver (DU), a private university, is the oldest independent university in the Rocky Mountain region, with over 12,000 students in undergraduate and graduate programs. DU is classified as an R1: Doctoral University. As a top-tier private institution, we are dedicated to making positive change in the world through innovative education, lifelong learning, and community contribution.  About OLLI at DU  OLLI at DU is a vibrant lifelong learning community serving over 2,000 members annually — adults aged 50 and older. Our mission is to enrich the lives of our members through a high-quality learning and social environment. We offer a wide range of courses, lectures, webinars, social events, and travel opportunities across five metro Denver locations and online. Our member-driven organization relies on volunteer facilitators who share their expertise and passion with fellow learners. OLLI at DU, part of a national network of more than 120 Osher Lifelong Learning Institutes, is the College of Professional Studies’ community-centered home for lifelong learning.  Position Summary  The Digital Communications and Technology Specialist manages all technology platforms, digital systems, and communications infrastructure that support OLLI at DU’s programs and member services. This position combines database management, website administration, digital communications, and technical support.  Reporting to the Operations Manager, the Digital Communications and Technology Specialist oversees the Campus CE registration platform, OLLI websites, Zoom systems, email marketing, and all digital course communications. This position requires strong technical skills, attention to detail, and the ability to create user-friendly resources for members and facilitators. This is a part-time, benefited position at 28 hours per week (75% FTE).  Reporting Relationship  This position reports to the Operations Manager.  Essential Functions  Database & Registration Systems Management  - Platform Management: Manage the Campus CE platform including database maintenance, registration processing, and course setup for all offerings annually  - Course Data Entry: Enter all finalized course data, descriptions, facilitator bios, and syllabi into the system for catalog production and online registration  - Catalog Proofing: Proof course catalog content for accuracy and completeness; maintain online course calendar ensuring all program updates are current  - Troubleshooting: Troubleshoot registration, database, and technology issues; communicate system issues to vendors and support implementation of solutions  - Technology Research: Research and evaluate technology solutions for data management and system enhancements; provide recommendations to the Executive Director and Operations Manager and implement approved initiatives  - System Monitoring: Monitor system performance and user experience, reporting issues and implementing improvements as directed  Website & Content Management  - Website Administration: Manage OLLI at DU main website and registration website, updating content and design in collaboration with the College of Professional Studies; coordinate with Executive Director on website and platform matters  - Catalog Production: Coordinate course catalog production (online and print) with PSC Marketing, including proofreading, managing deadlines, liaising with designers, and ensuring accuracy  - Digital Calendars: Maintain digital calendars and online program listings; ensure all content meets accessibility and brand standards  Online Learning & Technical Support  - Zoom Administration: Set up Zoom meetings for all online courses; provide day-to-day technical support and troubleshooting for facilitators  - Facilitator Portal: Support and troubleshoot the Facilitator Portal in Campus CE; coordinate technical aspects of webinar registrations and platform setup  - Training Resources: Develop and update training resources each term for members and facilitators, including webinars, guides, videos, and tutorials  - Member Resources: Create tools and resources to assist members with registration, technology use, and access to services  Digital Communications & Marketing  - Newsletters: Produce and distribute the weekly member and monthly facilitator newsletters by formatting and designing content supplied by program and marketing staff, with final approval provided by the Executive Director or Director of Programming  - Communications Calendar: Develop and execute the organization’s communication calendar to ensure consistent and well-timed member communications  - Marketing Materials: Create event flyer designs and assist with marketing materials production  - Course Communications: Coordinate all course communications with members using Constant Contact and advanced mail merges, including registration confirmations, Zoom reminders, and program updates  - AI & Technology: Use AI and technology tools to streamline communications; identify and implement technology solutions to improve efficiency  Collaboration & Support  - Backup Support: Provide backup support to the Member Services Specialist and Program Specialist during high-volume periods, responding to phone, email, and website inquiries  - Process Improvement: Implement approved technology solutions that streamline operational processes and improve member experience  Knowledge, Skills, and Abilities  - Strong technical proficiency with Microsoft Office Suite (Office 365), advanced email systems, database systems, registration platforms (Campus CE), customer relationship management software, experience management platforms (Qualtrics), and website content management systems  - Experience with email marketing platforms (Constant Contact or similar) and mass communication tools  - Proficiency with Zoom administration, including meeting setup, troubleshooting, and user support  - Graphic design skills with proficiency in design tools such as Canva, Adobe Creative Suite, or similar platforms  - Excellent attention to detail with ability to manage large volumes of data accurately  - Strong problem-solving skills with ability to troubleshoot technical issues independently  - Ability to create clear, user-friendly training materials and documentation for non-technical users  - Excellent written communication skills for newsletters, email communications, and member correspondence  - Self-directed work style with ability to manage time effectively in a remote environment  - Commitment to providing excellent customer service and technical support to members and facilitators  Required Qualifications  - Associate degree or equivalent training and experience in technology, information systems, or related field  - 1-2 years of experience managing databases, registration systems, or website administration  - Demonstrated experience with email marketing platforms and digital communications  - Experience with graphic design tools and creating digital marketing materials  - Ability to work effectively in a remote environment with reliable internet access and appropriate workspace  Preferred Qualifications  - Bachelor’s degree in technology, communications, information systems, or related field  - Experience with Campus CE or similar continuing education registration platforms  - Experience creating training materials, webinars, or instructional videos  - Experience in nonprofit, education, or membership-based organizations  - Familiarity with adult education or senior programs  Working Environment  - Remote work environment requiring reliable high-speed internet connection and appropriate home office setup  - Occasional virtual meetings during standard business hours for team coordination and planning  - Moderate stress level during peak registration periods and term transitions  Physical Activities  -  Ability to sit in front of a computer for extended periods in a home office environment  Work Schedule  This is a part-time, non-exempt benefited position working 28 hours per week (75% FTE) remotely. Scheduling is flexible within standard business hours to accommodate peak registration periods, term transitions, and team coordination needs. Hybrid or remote work arrangements may be available in consultation with the Operations Manager and in accordance with the University’s remote work policies.  Application Deadline For consideration, please submit your application materials by 4:00 p.m. (MST) April 9, 2026. Special Instructions Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted. Salary Grade The salary grade for this position is 10. Hourly Range $31.29 – $35.30 per hour (28 hours per week, 75% FTE)  The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status. Benefits: The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver. Please include the following documents with your application: 1. Resume 2. Cover Letter The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement. All offers of employment are contingent upon satisfactory completion of a criminal history background check.