Align is a premier global provider of technology infrastructure solutions, and they are seeking a reliable and customer-focused Desktop Analyst to provide frontline support for end users across their managed services clients. The Desktop Analyst will deliver excellent customer service and technical support, assist users with common technical issues, and ensure operational efficiency of desktops and workstations.
Responsibilities
- Provide frontline chat-based technical support for end users across key managed services clients
- Deliver excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users
- Assist users with common technical issues including: Password resets, Basic connectivity issues, Microsoft Office Administration, O365 Application Support, IP phone and workstation issues
- Perform basic workstation tasks including installing, upgrading, and removing desktop applications
- Support inventory tracking for hardware, peripherals, and user equipment
- Escalate issues appropriately to senior team members when necessary
- Follow documented troubleshooting steps and internal procedures to ensure consistent resolution
- Ensure desktops, printers, and user workstations are operational and escalate hardware failures as needed
Skills
- Minimum 1 year of desktop support or end-user support experience
- Experience supporting Hybrid and/or Cloud environments (e.g., on-prem and cloud based infrastructure)
- Experienced with: Microsoft 365, Exchange, Intune, Entra ID (Azure AD), Active Directory (password resets, group membership), Remote support tools and VPN, Basic networking concepts (DNS, DHCP, Wi-Fi troubleshooting), Egnyte or similar file sharing solutions
- Strong customer service orientation and comfort interacting with users of all technical levels
- Excellent written and verbal communication skills
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment
- Team-oriented mindset with a willingness to learn and grow
- 1-2 years of helpdesk or desktop support experience in a fast‑paced MSP or corporate environment
- Bachelor's degree or relevant IT certifications preferred (CompTIA A+, Network+, etc.)
- Familiarity with troubleshooting fundamentals, systematic problem solving, and identifying when to escalate
- Exposure to the Hedge Fund or Alternative Investment industry is helpful but not required
Benefits
- Full benefits
- Paid training
Company Overview
- Align specializes in strategy, design, deployment, optimization and transformation of your technology infrastructure. It was founded in 1986, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.align.com.
Company H1B Sponsorship
- Align has a track record of offering H1B sponsorships, with 2 in 2026, 75 in 2025, 57 in 2024, 49 in 2023, 60 in 2022, 66 in 2021, 31 in 2020. Please note that this does not guarantee sponsorship for this specific role.