Arctic Wolf is a cybersecurity company that focuses on delivering innovative solutions to protect organizations worldwide. They are seeking a Deployment Project Manager to work closely with customers and partners, ensuring the successful implementation of Arctic Wolf services while driving process improvements and enhancing customer experience.
Responsibilities
- Create and maintain project plans, track customer requirements and translate customer/partner requests into project deliverables
- Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service
- Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments
- Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement
- Facilitate and/or conduct meetings with clients to ensure project milestones are being hit
- Ensure quality standards and metrics are being consistently applied in the implementation of projects
- Weekly status updates for implementation Projects in progress
- Perform other projects and responsibilities, as assigned
Skills
- Associates degree, or combination of education and relevant experience
- 1 to 3 years of Project Management experience
- At least 6 months of Project Management experience, in Project Manager 1 Role
- Ability to contribute to process improvements and to manage projects in a technology-based service organization desired
- Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools
- Fanatical devotion to customer service, business quality, and data security
- The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment
- Excellent organizational skills and written/oral communication skills
- Must have the ability to be flexible and work in a rapidly changing environment
- Previous customer facing experience
- Some travel may be required
- PMI or CAPM Certification
Benefits
- Equity for all employees
- Flexible time off and paid volunteer days
- RRSP and 401k match
- Training and career development programs
- Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
- Robust Employee Assistance Program (EAP) with mental health services
- Fertility support and paid parental leave
Company Overview
- Arctic Wolf is a cyber security company that provides cloud-native security operations technology to reduce cyber risks. It was founded in 2012, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is https://arcticwolf.com/.