The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities…
? Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
? Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
? Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
? Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
? High School Diploma or equivalent
? 1-2 years proven experience in supporting client success
? Excellent written and verbal communication skills
? Ability to address complaints and issues with effective solutions and a positive attitude
? Passion for delighting customers with above and beyond service
? Excellent time-management and prioritization skills
? Familiarity with CRM system
Industry Leading Benefits:
? Weekly pay via direct deposit and accessible payroll support
? Medical and dental insurance
? Maximum non-tax stipends available including lodging, meals and incidentals
? Competitive Wages
? Referral Bonuses
? Weekly Pay
? Matching 401(k) ? 100% vested
? Health Insurance
? Life Insurance
? Direct Deposit
? Travel Stipend Package
? Flexible Scheduling
? Sign-on Bonus
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