KNOWLEDGE
? Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
? Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and… transcription, designing forms, and other office procedures and terminology.
? English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
? Computers – Knowledge of computer software, including applications and programming.
SKILLS
? Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
? Speaking – Talking to others to convey information effectively.
? Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
? Mathematics – Using mathematics to solve problems.
? Time Management – Managing one’s own time and the time of others.
? Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
? Written Expression – The ability to communicate information and ideas in writing so others will understand.
? Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
? Judgment and Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one.
? Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
ABILITIES
? Originality – The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
? Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
? Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences
KNOWLEDGE
? Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
? Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
? English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
? Computers – Knowledge of computer software, including applications and programming.
SKILLS
? Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
? Speaking – Talking to others to convey information effectively.
? Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
? Mathematics – Using mathematics to solve problems.
? Time Management – Managing one’s own time and the time of others.
? Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
? Written Expression – The ability to communicate information and ideas in writing so others will understand.
? Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
? Judgment and Decision Making – Considers the relative costs and benefits of potential actions to choose the most appropriate one.
? Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
ABILITIES
? Originality – The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
? Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
? Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences
