CX Channel Manager

About the Role: Broadvoice is seeking an experienced CX Channel Manager to join our growing GoContact team! We are looking for a plug-and-play individual — someone who already has a strong network of trusted partners in the channel and a proven track record of nurturing and expanding those relationships. You will play a critical role in driving growth through both existing and newly recruited top CX-focused partners. This role requires a highly motivated, relationship-driven professional who thrives in the channel ecosystem, understands Contact Center (CCaaS) and Unified Communications (UCaaS) solutions, and is passionate about helping partners succeed. Key Responsibilities: · Partner Management & Growth: o Leverage your existing network to drive new opportunities with top-tier CX partners. o Build and maintain strong relationships with TSBs (Technology Solutions Brokers) and MAMs (Master Agent Managers) to drive engagement and partner success. o Nurture and expand relationships with existing channel partners to maximize revenue growth. o Identify, recruit, and onboard new strategic CX partners to the Broadvoice GoContact program. · Sales Enablement & Support: o Provide training, support, and resources to ensure partners are well-equipped to position and sell GoContact solutions. o Collaborate with partners on customer opportunities, providing strategic support from discovery through close. o Host and support partner and customer-facing events to drive engagement and pipeline growth. · Collaboration & Strategy: o Work closely with Broadvoice ’s internal teams (Sales, Marketing, Product, and Operations) to align partner strategies. o Deliver accurate forecasts, pipeline updates, and strategic plans to leadership. o Represent Broadvoice at industry events, conferences, and partner meetings. · Execution: o Travel as needed to meet with partners and customers face-to-face (estimated 30%-40% travel). o Proactively manage a portfolio of partners with minimal oversight. o Uphold and promote Broadvoice ’s values and commitment to customer and partner success. Qualifications: Minimum of 5 years of experience in the channel sales ecosystem (required). Established relationships and proven success working with channel partners (TSBs, VARs, MSPs, and independent agents). Background in Contact Center (CCaaS) and/or Unified Communications (UCaaS) solutions strongly preferred. Self-starter with the ability to work independently and drive results without heavy supervision. Excellent communication, presentation, and relationship-building skills. Comfortable hosting events, webinars, and in-person meetings with partners and customers. What We Offer: Competitive base salary plus commissions. Company-paid benefits and flexible work environment. Opportunity to join a growing company with a vibrant, team-oriented culture. Career growth and advancement within Broadvoice ’s Channel Sales organization. --- Broadvoice is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Originally posted on Himalayas