Customer Testimonial Specialist

We are looking for a detail-oriented and self-motivated Customer Testimonial Specialist to help transform customer feedback into high-impact marketing assets. In this role, you will be responsible for reviewing and extracting customer testimonials from Gong call recordings, trimming audio/video segments, and organizing them for use across various marketing channels. Your work will directly support our content, social media, and competitive positioning strategies. Duties and Responsibilities Review AI-flagged Gong calls to identify and validate positive customer testimonials Extract high-quality testimonial clips and follow established SOPs for processing Trim and crop video/audio segments to highlight the most compelling testimonial moments Organize testimonial assets by product features, use cases, and customer segments Maintain and update a structured spreadsheet with detailed testimonial metadata Upload and organize files in shared drives using proper naming conventions Identify and flag high-priority testimonials for immediate marketing use Ensure quality, consistency, and organization across all media assets Requirements Experience with video/audio editing tools (e.g., QuickTime, iMovie, Clipchamp, Descript) Strong attention to detail and organizational skills Ability to identify and extract impactful customer quotes Proficiency in Google Workspace (Sheets, Drive) or similar tools Excellent file management and naming discipline Strong written communication skills for transcript cleanup and documentation Self-starter with the ability to manage tasks independently Nice to have Experience using Gong or similar conversation intelligence platforms Background in marketing, content creation, or customer success Understanding of B2B marketing and customer testimonial best practices Experience managing and organizing media libraries for marketing teams Project Scope Process several hundred AI-identified customer testimonials Deliverables include a well-organized spreadsheet, trimmed video/audio clips, and a prioritized list of top testimonials This is a contract role with potential for extension Benefits Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: Permanent remote work flexibility Paid Time Off Health Maintenance Organization (HMO) coverage Annual performance bonuses Dedicated coaches offer an extra channel of support and skill-building Opportunities for professional growth At Hireframe , we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. Originally posted on Himalayas