Chewy, a leader in the pet care industry, is seeking passionate and driven individuals to join our Customer Support Specialist team. This is a fully remote role, offering flexibility and the opportunity to work from the comfort of your home while helping pet parents deliver exceptional care for their furry friends.
As a Customer Support Specialist, you’ll be the front-line hero, assisting customers with inquiries, troubleshooting issues, and providing product recommendations with a focus on delivering a friendly, empathetic, and positive experience. Your role will involve solving customer problems, managing orders, and ensuring that every interaction reflects Chewy?s dedication to quality and service.
Responsibilities:
? Provide outstanding support to customers via phone, email, and chat.
? Resolve customer inquiries, concerns, and technical issues in a timely and efficient manner.
? Process orders, returns, and exchanges with accuracy and care.
? Offer product recommendations based on customer needs.
? Maintain up-to-date knowledge of Chewy?s products, policies, and services.
? Ensure customer satisfaction and enhance their experience with Chewy.
Qualifications:
? High school diploma or equivalent (Associate?s or Bachelor?s degree preferred).
? Excellent communication skills, both written and verbal.
? Ability to handle customer inquiries with patience and empathy.
? Previous customer service experience is a plus, but not required.
? Strong problem-solving skills and the ability to work independently.
? Comfortable working in a fast-paced, remote environment.
Why Chewy?
? Competitive Pay: We offer a competitive salary and performance-based incentives.
? Benefits: Comprehensive benefits package, including health, dental, and vision insurance.
? Remote Flexibility: Work from anywhere, and achieve a healthy work-life balance.
? Growth Opportunities: We support your career development and offer internal advancement.
Join us in making a difference in the lives of pets and their owners. Apply now to be part of the Chewy team!
