Description:
? Monitor phone queue to ensure proper coverage is maintained at all times
? Respond to emails and live chat in a way that reflects our brand voice
? Use product knowledge to suggest items to customers and properly inform them on product choice.
? Provide feedback to management regarding current customer service processes and procedures; we?re always looking to get better!
? Patience ? you?ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort
? Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it
? Maintain all quality, productivity, reliability and sales performance standards
? Assist with overflow calls from other concepts when needed
Requirements:
? At least 1 year of experience working in a customer service or call center environment
? Top notch written and verbal communication skills
? Solid computer… skills (Word/Excel/Outlook); you?ll have to be internet savvy as well
? We get a lot of email and chats, so you?ll have to type pretty fast
? Must have access to a 100 kb/s connection internet speed
? A quiet secure home work space and the ability to be available to accept customer contacts
? Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons
? Bilingual (Spanish) is a PLUS!
Benefits
