Description:
? Serve as a key contact for clients and consumers
? Handle inquiries, ensuring timely and accurate service delivery
? Actively support company-wide efforts to maintain customer satisfaction
? Maintain detailed documentation of all interactions
? Proactively identify and resolve client and candidate issues
? Provide ongoing client service at the highest level
? Work closely with cross-functional teams to enhance service delivery
? Participate in special projects or initiatives as assigned
Requirements:
? High school diploma or equivalent
? Minimum of 2-3 years in a customer service role
? Exceptional verbal and written communication skills
? Proficiency in both English and Spanish is highly desirable
? Proficiency in CRM software and Microsoft Office
? Typing minimum 45 WPM
? Familiarity with industry compliance standards is a plus
? Ability to handle multiple tasks and responsibilities simultaneously
? High level of accuracy in documentation and data entry
? Excellent problem-solving skills and empathy
Benefits:
? Competitive pay
? Robust benefits package
? Opportunities for career advancement
? Collaborative and team-oriented culture
? Monthly appreciation events
? Continuing education and training resources
