Industrial Air Technology Corp. (IATC) is a leading provider of centrifugal industrial fans and blowers. The Customer Service Representative supports existing customers by assisting with product selection, quotation preparation, order processing, and ongoing relationship development in a B2B industrial environment.
Responsibilities
- Assist existing customers with product selection and technical coordination
- Prepare and manage quotations and order documentation
- Process customer orders accurately and efficiently
- Communicate clearly with customers in an industrial B2B setting
- Develop and maintain strong, long-term customer relationships
- Coordinate internally to ensure customer requirements are met
- Support ongoing account management and customer satisfaction
Skills
- Minimum of 1 year of previous sales or customer service experience in an industrial or manufacturing environment
- Strong written and verbal communication skills
- Detail-oriented with strong organizational abilities
- Capable of self-study and independent research
- Team-oriented mindset
- Relationship-focused approach to customer service
- Proficiency with Microsoft Office tools
- Mechanical aptitude or interest in industrial products
Benefits
- 100% employer-paid health insurance and HSA for employees
- Flexible paid time off and paid holidays
- 401(k) with employer matching
- Discretionary bonuses
- Reimbursement for all required business travel
- Hybrid and remote work opportunities available for the right applicant
Company Overview
- NorthAmCon, LLC manufactures standard and custom DC powered conveyors and material handling equipment for manufacturing, packaging, distribution, logistics, and automation. It was founded in undefined, and is headquartered in Alpena, Michigan, USA, with a workforce of 201-500 employees. Its website is https://northamcon.com.