Duties and Responsibilities
? The chance to work 100% from the comfort of your home via a personal computer
? You must reside in the USA…
? Handle inbound customer inquiries and provide exceptional customer service.
? Become the subject matter expert on software developed by the ABFM and be able to assist physicians.
? Has a background and strong knowledge of customer service processes including handling inquiries and technical troubleshooting all while maintaining a positive attitude.
? Proven work ethic and a team player.
? Ability to multitask and work with multiple systems to manage and maintain customers.
? Excellent analytical and problem-solving skills, with high attention to detail to resolve customer technical and non-technical concerns.
? Efficiently and accurately document all conversations and escalate if warranted.
? Perform above the standards in evaluation reviews by supervisory personnel.
? Alert management to service concerns not resolved in a timely and acceptable manner.
? Ability to communicate effectively by email.
? Performs other duties as required or assigned for professional development.
? Must take initiative and possess a strong sense of urgency.
? Excellent communication skills.
? Has experience and is confident with level 1 technology.
POSITION REQUIREMENTS:
? High school diploma or equivalent
? Previous work experience in the customer service/support field
? Knowledge of Microsoft Office components (Word, Excel, Outlook)
? Professional attitude and appearance
? Professional office experience
? Accustomed to call center metrics
? Be coachable
? Must be reliable
? Maintain an open flexible schedule to meet the needs of the organization.
Benefits:
? 401(k) matching
? Dental insurance
? Employee assistance program
? Flexible schedule
? Health insurance
? Health savings account
? Paid time off
? Retirement plan
? Tuition reimbursement
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