Customer Service Representative – Bilingual
$18.00
Temp to Hire
Part Time M-F
2:00 pm – 6:00 pm
Remote position
You must live within 60 miles of the 77079 area in Texas.
Must have experience with customer retention & customer acquisitions.
This position would be Monday-Friday 2:00 pm – 6:00 pm with a possibility of becoming full-time, however for the foreseeable future they would be part time.
Job Summary:
? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
? The ideal candidate will possess excellent communication and problem-solving skills
? As well as a strong commitment to providing exceptional service to our valued customers.
Responsibilities
? Act as the main point of contact for customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media, etc.).
? Process and prepare mail and packages for shipping, including labeling, packaging, and arranging courier or postal services.
? Provide accurate and efficient assistance to customers by identifying their needs and resolving their issues promptly and professionally.
? Listen attentively to customer inquiries and provide appropriate solutions or alternatives within company guidelines and policies.
? Escalate complex issues to the appropriate departments or supervisors for further resolution and follow-up.
? Assist customers with placing orders, tracking shipments, processing returns, and other order-related tasks.
? Make courtesy outbound calls to customers and record any feedback provided.
? Handle irate or upset customers in a calm and professional manner, aiming to de-escalate situations and provide effective solutions.
Qualifications:
? Bilingual ? English/Spanish Is required
? Minimum of 1-2 years of Call Center experience
? Must have experience with customer retention & customer acquisitions.
? Utility experience a plus.
? Excellent verbal and written communication skills, with a friendly and professional phone and email etiquette.
? Strong active listening and problem-solving abilities.
? Strong time management and organizational skills, with the ability to prioritize tasks effectively.
? High school diploma or equivalent; some college education is a plus.
