Lawson Products is a leader in the MRO industry, dedicated to improving customers' operational efficiency since 1952. They are seeking a motivated Customer Service Representative to provide excellent service to their sales reps, customers, and internal teams.
Responsibilities
- Responds to a minimum of 40 calls per day in an inbound call center
- Maintain a strong performance against established key performance indicators
- Input and modify customer orders in SAP system
- Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests
- Track order shipments and provide proof of delivery upon request
- Provide basic account balance information for account invoices due to payment
- May be required to processes customer credit card payments
- Process document requests
- Process credit and debit memo requests that fall within department policy
- Answer common product questions as first line of response
- Resolve transactional discrepancies and customer complaints
- Other duties as assigned
Skills
- High School Diploma or GED
- Minimum 1 year experience in an inbound call center
- Effective verbal and written communication skills
- Basic computer skills and the ability to navigate company internal and external websites
- Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel
- Possesses entry-level problem solving skills
- Ability to maintain customer-focus and multi-task in a fast-paced environment
- Basic maintenance, repair and operational (MRO) product knowledge
- SAP experience
- Previous manufacturing/distribution and sales experience
Benefits
- Vision
- Dental
- Medical
- Retirement benefits
- Paid holiday
- PTO package
Company Overview
- Lawson Products is an industrial distributor of maintenance and repair products. It was founded in 1952, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.lawsonproducts.com/.