This a Full Remote job, the offer is available from: United States
Description
The Customer Service Agent facilitates intake calls and requests ranging from on-demand to scheduled language services for our flagship customers. This role is responsible for creating a best-in-class customer experience by consistently delivering clear, efficient and valuable support to callers.
Responsibilities:
? Facilitate intake calls, providing customer service and support to callers
? Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews
? Provide exceptional client service experiences
? Log and track both calls and requests while servicing clients by typing notes into our proprietary system
? Address opportunities to maintain and improve business relationships with clients
? Other duties as assigned
Requirements
Required Minimum Education and Experience:
? High School Diploma or equivalent
? Strong customer service skills and a positive attitude
? Experience with call center software and scheduling tools
? Comfortable in a dynamic, fast-paced, and multi-line call center environment
? Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
? Experience with Google Docs and Apple/Mac Operating System preferred
Additional Preferred Requirements:
? Ability to work independently in a decentralized environment, without the reliance on direct authority
? Highest level of personal and professional integrity and ethics
? Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel
? Broad understanding of current and emerging technology practices
? High level of initiative, accountability, and follow-through
? Value strong teamwork and collaboration skills
? Demonstrated problem solving and decision-making skills;
? Ability to manage multiple initiatives and projects and prioritize needs
? Ability to work in a private, dedicated workspace in order to comply with HIPAA regulations
? Strong sense of service and passion for the company and business
? Authorized to legally work for any employer in the United States
? Willingness to submit to any requested background checks
? Fluent in English
? Must have reliable high-speed internet with sufficient bandwidth.
This offer from “GLOBO” has been enriched by Jobgether.com and got a 79% flex score.
