Customer Operations Lead

Customer Operations Lead is responsible for service delivery, technical presentations, and consultative support to global accounts in the Hospitality industry. Must have in-depth knowledge of the industry, technologies, and customer satisfaction methodologies. Requirements Service Delivery responsibilities for selected major global account Perform in-depth and high-level technical presentations for customers, partners, and prospects Provide consultative support to other COL's in other areas of the business Mentor other COL's in the assigned territory Proactively plan to prevent issues that shorten time to revenue and affect future opportunities through the account teams and appropriate organisations Work closely with the ESSM to ensure overall global framework & customer strategy is maintained Yield maximum product and services revenue from each account while driving customer satisfaction Strong project management leadership and resource tracking techniques Excellent customer facing written and verbal communication, listening, negotiation and presentation skills Technical knowledge and consultative skills that are above reproach Ability to understand complex technical and the ability to solve the problem or solicit the required resources Ability to train other members of the team and act as a mentor as required Ability to lead and collaborate with specialised cross-functional team, assign tasks and provide direction with little to no supervision Demonstrated ability to implement, drive and track projects Benefits Good benefits, but not specified Originally posted on Himalayas