About arenaflex – Redefining Vision Care for Everyone
arenaflex was born with a bold mission: to inspire and impact the world through vision, purpose, and style. From day one, we have challenged the status quo of the eyewear industry, proving that a company can be both profitable and socially responsible without imposing premium prices on customers. Our relentless curiosity drives us to innovate, design, and deliver products that help people see clearly while keeping more money in their pockets.
Since our launch in 2010, arenaflex has introduced groundbreaking ideas, cutting‑edge technology, and a seamless blend of fashion and function. From designer‑quality glasses and contacts to convenient eye exams and vision tests, we provide a complete ecosystem for happier eyes. Our commitment to “vision for all” resonates through our Buy a Pair, Give a Pair initiative, which has already distributed over eight million pairs of glasses to individuals in more than 50 countries, empowering them to learn, work, and thrive.
Beyond products, arenaflex fosters a vibrant, inclusive culture where curiosity, kindness, and creativity are celebrated. Our team members are encouraged to share ideas, collaborate across functions, and champion community service. Recognized as a top workplace for LGBTQ+ professionals by arenaflex, we champion an environment where every voice is heard, respected, and valued.
Position Overview – Why This Role Matters
We are seeking a passionate, self‑motivated Customer Experience Advisor to join our remote CX team. In this part‑time, Nashville‑based role, you will be the front‑line ambassador of arenaflex, delivering exceptional support through phone and email interactions. Your mission is to turn every customer touchpoint into a memorable, positive experience that reflects our brand’s dedication to quality, empathy, and innovation.
As a remote team member, you’ll enjoy flexible scheduling, comprehensive training, and all the tools you need to succeed—all from the comfort of your own home office.
Key Responsibilities
- Deliver Premium Service: Provide courteous, knowledgeable assistance via phone and email, consistently exceeding service standards.
- Master Our Systems: Quickly become an expert in arenaflex’s internal management platform to process sales orders, update customer records, and resolve issues efficiently.
- Collaborate Seamlessly: Use our communication suite to liaise with teammates, supervisors, and cross‑functional departments, ensuring smooth resolution of complex queries.
- Champion Continuous Improvement: Identify patterns, propose enhancements, and help refine processes that elevate the overall customer journey.
- Adopt a Reformer Mindset: Actively suggest innovative ideas and best practices that drive team performance and customer satisfaction.
- Maintain Accuracy: Handle multiple tabs, windows, and keyboard shortcuts with precision, guaranteeing error‑free order processing and data entry.
- Uphold Brand Ambassadorship: Represent arenaflex with professionalism, embodying our values of empathy, creativity, and stewardship.
Essential Qualifications
- Self‑starter mentality with a strong sense of ownership and pride in delivering high‑quality work.
- Exceptional written and verbal communication skills; ability to adapt tone to diverse audiences.
- Demonstrated problem‑solving aptitude, thinking “outside the box” to resolve customer challenges.
- Highly organized multitasker with meticulous attention to detail.
- Proficiency navigating multiple digital interfaces simultaneously; shortcut fluency is a plus.
- Comfortable thriving in a high‑volume environment with minimal direct supervision.
- Commitment to representing arenaflex’s brand and building genuine, lasting customer relationships.
Preferred Qualifications (Extra Credit)
- Up to two years of prior customer service experience, preferably in a remote setting.
- Previous exposure to eyewear, vision care, or e‑commerce environments.
- Familiarity with CRM platforms, ticketing systems, or order‑management tools.
- Demonstrated ability to learn new technologies quickly and efficiently.
Technical and Environmental Requirements
- Completion of a virtual two‑week onboarding program (equipment provided by arenaflex).
- Quiet, dedicated home office space free from distractions.
- Availability to work 20‑29 hours per week across varied shifts (8 a.m. – 9 p.m. CT), including evenings, weekends, and holiday periods.
- Reliable high‑speed internet connection; a laptop and necessary peripherals will be supplied.
- Eligibility to work in the United States and not listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).
What You’ll Gain – Growth, Learning, and Rewards
Professional Development: arenaflex invests heavily in employee growth. You’ll receive ongoing coaching, access to a robust knowledge base, and opportunities to cross‑train with other departments such as product design, marketing, and fulfillment.
Career Pathways: High‑performing advisors can transition into senior CX roles, team lead positions, or specialized tracks like Quality Assurance, Training, or Operations Management.
Learning Perks: Gain exposure to industry‑leading vision‑care technology, product design insights, and sustainability initiatives—all of which enrich your professional toolkit.
Compensation & Benefits: Competitive hourly wage, performance‑based incentives, paid time off, and access to arenaflex employee discount programs for eyewear and accessories.
Well‑Being Support: Flexible scheduling, mental‑health resources, and a culture that values work‑life balance, ensuring you stay energized and motivated.
Our Culture – A Community of Curious, Kind Folks
At arenaflex, we cultivate an environment where every team member feels a sense of belonging. Our employee resource groups connect colleagues across shared interests, backgrounds, and identities, fostering collaboration and support regardless of geographic location. Regular virtual gatherings, community service events, and learning workshops reinforce our commitment to a vibrant, inclusive workplace.
Transparency is a cornerstone of our ethos. We share our annual Impact Report and Racial Equity Strategy openly, holding ourselves accountable to the high standards we set for social responsibility and equitable practices.
Whether you’re brainstorming the next product innovation, volunteering for a local cause, or simply sharing a coffee break over video chat, you’ll find that arenaflex is a place where ideas flourish and every voice matters.
Ready to Make a Difference?
If you’re excited to bring your expertise, empathy, and enthusiasm to a company that’s reshaping vision care, we’d love to hear from you. Join arenaflex’s remote Customer Experience team and help us create extraordinary moments for customers worldwide.
Apply Now – Become an arenaflex Customer Experience Advisor!