Convention Services Manager

About the position Responsibilities • Coordinate all aspects of conferences as assigned by the Director of Sales and Marketing. • Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting. • Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments. • Proactively achieve consistently high Medallia scores through establishing a good rapport with the client. • Generate high revenue yielding business for all contracted rooms, function space, and catered events. • Responsible for the timely collection of all advance deposits as contracted. • Serve as the onsite contact for clients during their events and meetings. • Conduct pre- and post-conference meetings when it is agreeable with the client. • Ensure all current and future client accounts are serviced in accordance with hotel standards. • Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments. • Ensure banquet event orders are accurate and provide all relevant information to departments concerned ten days prior to event start time. • Adhere to selling policies as set forth by the Director of Sales and Marketing. • Remain available to hotel managers while on property. • Be aware of departmental revenue and up sell at every possible opportunity. • Participate in all regular and operational meetings as required. • During conference, will ensure all meeting arrangements discussed meet specifications. • After the conclusion of meeting, reviews final bill and comments with meeting planner. • Responsible for processing group commissions and rebates at the conclusion of the event. • Assist in and support in food and beverage operations as necessary. • Handle leads and proactively sell for the catering and group segments as assigned. Requirements • Minimum 3 years experience in sales and conference services, in an upscale hotel or resort property. • Excellent communication skills in all aspects: verbal, written and non-verbal. • Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, Opera and other management systems. • Appropriate, professional appearance and presentation. Apply tot his job