Continuous Improvement Specialist

JOB DESCRIPTION: 1. Primary Objective of Position • Streamline operational workload by meeting client commitments and objectives. • Analyze processes to enhance existing workflows by eliminating inefficiencies, bottlenecks, unnecessary steps, and simplifying tasks. • Maximize the value, performance, and efficiency of the installed solution by driving continuous improvements in organizational processes, products, and services. • Identify optimization opportunities using key performance indicators (KPls) and implement them accordingly. • Monitor KPls to assess the impact of improvements and adjust strategies as needed. 2. Major Accountabilities • Ensures that all activities are performed in compliance with quality system requirements. • Support the service team in resolving reactive issues. • Reinforce customer and technical ambassador training through short training sessions (maximum 1 hour). • Proactively work to improve the performance of the automation solution and achieve client objectives. For example, enhancing workflow or balancing analyzers. • Implement new features associated with updates to TWM, TSM, and AMS versions. For instance, adding value through AMS modules like the average of normal module or quality control module. • Success in this role is measured through customer survey documentation. 3. Education • Degree in pharmacy/ biology/ chemistry/ health sciences or similar. 4. Background • Proven track record in a similar position supported by management and customer references. • Successful engagement with customers, specifically lab staff. • Strong communication skills. • Technical expert for product line responsibility. • Strong experience in use of analytical tools and software. • Troubleshooting skills. 5. Impact of position • Improve customer satisfaction to achieve 100% renewals. • Increase the value of Abbott’s solution, creating barriers to exit. • Ensure compliance with commitments made to the client during bidding. • Meet client objectives throughout the project’s lifecycle. • Empower clients and technical ambassadors to independently manage the installed solution. • Guarantee the implementation of software updates and new features that enhance Abbott’s solution value. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: Spain > Quintanavides : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable