? *Job Title:** Contact Center Representative – Remote Work
? *Company:** Becton Dickinson
? *Location:** Houston, Texas, US…
? *Job Type:** Part-Time
? *Seniority Level:** Entry Level
? *Years of Experience:** 0
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? *Job Description:**
Becton Dickinson is seeking a motivated and resourceful Contact Center Representative to join our dynamic team. As part of our commitment to delivering exceptional customer service, you will play a critical role in supporting our customers through effective communication and problem-solving. This remote position will allow you to contribute to our mission while enjoying the flexibility of working from home.
? *Key Responsibilities:**
– **Customer Support:** Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information about products and services, addressing any concerns or issues that may arise.
– **Issue Resolution:** Utilize problem-solving skills to identify, investigate, and resolve customer issues effectively. Work collaboratively with other departments to ensure customer satisfaction.
– **Data Entry & Documentation:** Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions in our customer relationship management (CRM) system.
– **Research Assistance:** Conduct research as necessary to provide informed responses to customer inquiries and enhance overall service delivery.
– **Product Knowledge:** Continuously update knowledge of company products and services to provide informed assistance and recommendations to customers.
– **Feedback Collection:** Gather customer feedback and suggestions for improvements in products and services. Communicate these insights to the management team to contribute to ongoing enhancements in customer service.
– **Service Level Compliance:** Adhere to established service level agreements (SLAs) to meet or exceed customer expectations consistently.
? *Requirements:**
– **Education:** High School Diploma or equivalent is required. Additional certifications or relevant coursework in customer service or communications are a plus.
– **Experience:** No formal experience is necessary, but candidates must demonstrate a willingness to learn and develop skills in a customer-centric environment.
– **Skills:**
– **Attention to Detail:** Strong organizational skills with a keen eye for detail to ensure accuracy in responses and documentation.
– **Research Skills:** Ability to gather and analyze information quickly and efficiently, allowing for informed decision-making.
– **Personality Traits:**
– **Motivated:** Self-driven individual who takes initiative and is committed to continuous improvement.
– **Resourceful:** Ability to find innovative solutions to problems using available resources.
? *Working Environment:**
– Uphold the highest standards of ethical conduct and integrity in all interactions with customers, colleagues, and stakeholders. Adhere to company policies and procedures to foster a professional work atmosphere.
? *Benefits:**
– Visa sponsorship for qualified candidates.
– Free food and refreshments during office events and meetings.
– Employee discounts on products and services.
? *Application Deadline:** October 5, 2024
? *Equal Opportunity Statement:**
Becton Dickinson is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to promoting a culture of respect and empowerment. We encourage all qualified applicants to apply, regardless of race, gender, age, sexual orientation, disability, or any other characteristics protected by law.
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If you are eager to take your first step in a rewarding career within a leading global company and have a passion for providing exceptional customer service, we invite you to apply for this exciting opportunity!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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