Consumers Credit Union is a certified Great Place to Work, currently seeking Contact Center Representatives. The role involves providing excellent customer service by assisting members with inquiries about accounts, loans, and online banking, while also meeting service and productivity goals.
Responsibilities
- Assist members over the phone regarding questions they have about Credit Union products and services
- Provide prompt, positive and informative service to our members
- Meet or exceed individual service and productivity goals by delivering a great customer experience, following the interaction review guidelines, and creating a one-stop resolution
- Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes
- Communicate with other CCU departments to solve member inquiries and issues quickly and effectively
Skills
- HS diploma or equivalent
- 1+ year of work experience. Customer service, retail, call center, hospitality, sales, banking/financial or related is preferred
- High proficiency and comfort level with computer systems/software applications
- Professional verbal and written communication skills
- Enjoy working in a fast-paced environment where accuracy is required
- Self-directed and independent worker
- Thrive on being helpful, positive, acting with integrity, and embracing inclusion and diversity
- Bi-lingual Spanish preferred
Benefits
- Medical (High Deductible, HMO and PPO)
- Dental
- Vision
- Spending accounts
- Short-term disability
- Long-term disability
- Life insurance
- 401(k) savings plan
- Pension plan
Company Overview
- Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.4 billion in assets and serves more than 276,000 members, making it one of the largest credit unions in the state. It was founded in 1930, and is headquartered in Gurnee, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://myconsumers.org.